Job Description

We are seeking a highly motivated and customer-focused Hindi Customer Support Executive to join our team. As a Hindi Customer Support Executive, you will be responsible for providing excellent customer service, resolving customer complaints, and promoting our products/services to customers via phone, email, or chat.

Responsibilities:

- Handle incoming customer calls, emails, and chats in Hindi

- Respond to customer inquiries and provide solutions to their problems

- Resolve customer complaints and issues in a professional and timely manner

- Promote our products/services to customers and upsell/cross-sell where applicable

- Meet daily/weekly/monthly targets and performance metrics

- Maintain accurate records of customer interactions and update CRM software

- Collaborate with other teams to resolve customer issues

- Participate in training and development programs to improve skills and knowledge

Requirements:

- 12th pass or graduate with good communication skills in Hindi

- 0-2 years of experience in customer service or call center

- Excellent communication and interpersonal skills

- Ability to work in shifts (including night shifts)

- Proficient in using computers and software applications

- Ability to work independently and as part of a team

Preferred Skills:

- Experience in customer service or call center

- Knowledge of Hindi language and culture

- Basic computer skills and typing speed

- Ability to handle multiple tasks simultaneously

- Positive attitude and willingness to learn

What We Offer:

- Competitive salary and benefits package

- Opportunities for career growth and development

- Training and development programs

- Fun and dynamic work environment

- Recognition and rewards for outstanding

Job Type: ₹???-????

Pay: ₹12,735.18 - ₹35,355.04 per month

Work Location: In person