Job Description

We are seeking enthusiastic and customer-focused individuals to join our BPO team as Call Center Executives for an inbound UK taxi booking process. The ideal candidate will handle customer calls from the UK, assist with taxi bookings, answer queries, and provide an exceptional customer experience throughout.

Key Responsibilities:

Answer incoming calls promptly and professionally from UK customers looking to book taxis. Assist customers in booking local and airport taxis accurately using the internal booking system. Provide real-time information about fares, wait times, driver ETA, and payment options. Resolve customer queries and complaints efficiently and empathetically. Modify, cancel, or update bookings as per customer requests. Adhere to company and client-specific quality and compliance guidelines. Maintain accurate records of customer interactions and bookings in the CRM system. Meet or exceed daily KPIs related to call handling, booking accuracy, and customer satisfaction.

Required Skills and Qualifications:

Minimum 6 months of experience in a voice-based BPO or call center preferred Excellent verbal communication skills in English with a neutral or UK-friendly accent. Strong listening and problem-solving skills. Basic computer literacy and the ability to multitask across software platforms. Willingness to work UK shifts (aligned with the UK time zone) High school diploma or equivalent; higher education preferred.

Preferred:

Previous experience in travel, transport, or taxi dispatch services is a plus. Familiarity with UK geography and cities (desirable but not mandatory).
Job Type: Full-time

Pay: ?15,000.00 - ?20,000.00 per month

Schedule:

Day shift Fixed shift UK shift
Language:

English (Required)
Work Location: In person