Job Description

Job Summary:

We are looking for a

Call Centre Agent

to manage incoming and outgoing customer calls with professionalism, efficiency, and empathy. The ideal candidate will be a good communicator with strong problem-solving skills, capable of handling a high volume of calls while delivering excellent customer service.

Key Responsibilities:

Answer incoming calls and respond to customer inquiries in a timely and professional manner Make outbound calls to follow up on customer issues, sales leads, or satisfaction surveys (if applicable) Provide accurate information about products, services, and company policies Resolve customer complaints or escalate complex issues to supervisors or relevant departments Update customer records and call details in the system (CRM or call center software) Meet or exceed daily call handling targets and quality standards Follow communication scripts, guidelines, and procedures when handling calls Maintain confidentiality and adhere to data protection regulations Participate in ongoing training and development sessions

Qualifications and Skills:

High school diploma or equivalent; additional education is a plus Proven experience in a call centre or customer service role preferred Excellent verbal and written communication skills Strong listening and problem-solving abilities Ability to work under pressure and handle difficult customers with professionalism Proficiency in basic computer applications and call center systems (e.g., CRM software) Team player with a positive attitude and willingness to learn
Job Type: Full-time

Pay: ₹16,000.00 - ₹21,000.00 per month