Job Description

Position Title: Call Auditor

Dept: MDO

Experience: 0.5 or 1 year

Qualification: Any graduate / diploma holder

Payscale : Upto 20K

Key Responsibilities:

1. Role : Call Auditor

2. Responsibility:

Audit recorded and live calls made by internal teams

Evaluate call quality, tone, accuracy of information, and professionalism

Ensure calls follow company SOPs, policies, and scripts

Identify gaps, errors, or misconduct in communication

Prepare daily, weekly, and monthly call audit reports

Share feedback for improvement with concerned departments

Flag serious issues to management for corrective action

Maintain confidentiality of all call data and reports

3. Remuneration : will be as per company policy

4. Resources

Access to call recordings and call management systems

Audit formats, SOPs, and evaluation checklists

Laptop / system, Headphone and required software tools

5. Reporting Manager : Chief Operating Officer (COO)

6. Review : Performance review on a weekly & Monthly basis

Review parameters:

Accuracy of call evaluation

Quality and clarity of reports

Timely submission of audit findings

Impact of feedback on communication improvement

7. Result

Improved call quality and professional communication

Better compliance with company policies and SOPs

Reduction in customer complaints and communication errors

Increased transparency and accountability in team interactions

Stronger relationship with customers, agents, jobbers, and vendors

Job Types: Full-time, Permanent

Pay: ?20,000.00 - ?25,000.00 per month

Work Location: In person