Job Description

Job Title: Communication & Call Audit Trainer

Department: HR / Training & Development

Location: PRORICH Head Office

?

Role Objective:

To train new staff on PRORICH's standard communication and call etiquette module, ensure consistent professionalism in client/vendor interactions, and periodically audit call recordings to maintain communication quality across departments (especially sales).

?

Key Responsibilities:

1. Training & Onboarding

Conduct induction sessions for all new staff on PRORICH's communication module. Train employees on how to introduce themselves, confirm party details, and state the purpose of calls. Evaluate trainees through mock calls and real call monitoring.
2. Call Auditing

Periodically review and evaluate call recordings of sales and coordination teams. Check tone, clarity, politeness, accuracy, and completeness of communication. Identify gaps or incorrect communication and share feedback reports with respective team heads.
3. Reporting & Feedback

Maintain a communication scorecard for each staff member. Submit monthly reports to management highlighting improvement areas and repeat errors. Suggest corrective training or one-on-one coaching where required.
4. Process Improvement

Recommend updates to the communication module based on recurring issues. Work with department heads to ensure consistency in message flow between sales, CRM, and logistics teams.
?

Key Skills Required:

Excellent command over spoken and written English & Hindi. Strong communication, listening, and observation skills. Ability to train, correct, and motivate staff professionally. Basic understanding of sales or customer service processes. Comfortable using CRM / call recording / feedback tools.
?

Experience & Qualification:

Graduate (any stream); MBA or HR/Training background preferred. Minimum 3-5 years of experience in training, quality audit, or customer service supervision. Prior experience in B2B communication or sales call auditing will be an added advantage.
?

Reporting To:

HR Head / Managing Director

Interested Candidates Can send resume on 7087205989 or call on the same.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

Cell phone reimbursement Leave encashment Paid sick time Provident Fund
Work Location: In person