Job Description

About the company:

Kozhikode based cakes, flowers and gifts company

Overview:

A cake unit manager, also known as a bakery manager or pastry unit manager, is responsible for overseeing the entire daily operations of a cake or bakery production unit. The role balances baking expertise with leadership, financial management, and customer service to ensure the unit runs efficiently and profitably.

Key responsibilities

Operational management

Oversee production:

Manage the end-to-end manufacturing process for all products, ensuring quality and efficiency. This includes cakes, pastries, cookies, and other baked goods.

Manage inventory:

Monitor stock levels for baking ingredients and supplies, place orders with vendors, and implement stock rotation procedures (FIFO) to minimize waste.

Enforce standards:

Ensure strict adherence to food safety regulations (like HACCP) and sanitation standards for the kitchen, equipment, and staff.

Optimize processes:

Implement and monitor standardized operating procedures (SOPs) and key performance indicators (KPIs) to improve productivity, reduce production costs, and minimize waste.

Team leadership

Hire and train staff:

Recruit, interview, and onboard new bakers, decorators, and counter staff.

Manage schedules:

Create and post work schedules that meet production needs and remain within the payroll budget.

Supervise and motivate staff:

Provide guidance and support, conduct performance reviews, and implement disciplinary measures when necessary.

Foster a positive environment:

Build a culture of teamwork, accountability, and continuous improvement.

Financial and business management

Control budgets:

Monitor and manage the unit's budget, track expenses, and forecast revenue.

Analyze performance:

Generate sales and profit reports to analyze financial data, identify trends, and make informed decisions to increase profitability.

Develop products:

Collaborate on the development of new recipes and menu offerings to meet market trends and customer demand.

Execute marketing:

Implement marketing strategies and create eye-catching displays to attract customers and promote new items.

Customer service and communication

Ensure satisfaction:

Maintain high customer service standards by promptly and professionally handling inquiries and complaints.

Coordinate with clients:

Work directly with customers on special or custom cake orders, such as for weddings and birthdays.

Communicate effectively:

Maintain clear communication with staff, vendors, and senior management.
Qualifications and skills

Education and experience:

While formal education is not always required, many positions prefer candidates with a degree or certification in Culinary Arts or Baking and Pastry Arts. Extensive experience in a bakery setting, often with several years in a supervisory role, is typically mandatory.

Baking expertise:

A strong understanding of various baking techniques, recipe scaling, and the ability to train others in these areas.

Leadership and management:

Excellent team management, coaching, and problem-solving skills to navigate a high-pressure, fast-paced environment.

Attention to detail:

A meticulous eye for detail to ensure product quality, consistency, and adherence to sanitation guidelines.

Business acumen:

Knowledge of budgeting, inventory management, and basic accounting to drive the unit's profitability.

Physical stamina:

The ability to stand for long periods and lift heavy items, such as large bags of flour.
Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

Internet reimbursement
Ability to commute/relocate:

Kozhikode, Kerala: Reliably commute or planning to relocate before starting work (Preferred)
Experience:

cake production: 2 years (Preferred)
Work Location: In person