Job Description

As Cafe Operations Manager at Hunger Inc., you will be an ambassador for the exceptional service and cuisine that are hallmarks of our dining experience. You will embody the warmth were known for, and your knowledge of our Food & Beverage coupled with acute attention to detail will make our guests feel unique and valued.
This role will report to the Director of Operations and be posted at Veronicas, Bandra (W).
Our flagship restaurant, The Bombay Canteen showcases the wealth of Indias cuisine by recreating local, seasonal dishes and reinterpreting age-old Indian culinary traditions in a frequently changing menu. Our next venture, O Pedro, pays homage to the energy of Goa with a menu that brings back the fun of tropical living with simple, sophisticated food and drink, with influences from the states Portuguese history. Bombay Sweet Shop is a modern-day mithai shop that brings back the magic of mithai in a never-seen-before avatar, in a fun and contemporary way, while staying deeply rooted in traditions and techniques. Our online venture - enthucutlet is a bimonthly food mag that brings you unusual stories about food in India, and our all-day cafe Veronica's, holds a piece of Mumbai's heart in the iconic Jude Bakery and showcases the best sandwiches, coffee, bakes, and wine! Our newest restaurant, Papa's launched in February 2024, boldly breaks the rules of Indian cuisine and fine dining to offer an elevated and adventurous interpretation of its comforting forms and flavors.
The Bombay Canteen, O Pedro, and Veronicas are currently ranked among India's top 10 restaurants by Cond\xc3\xa9 Nast Traveler India.
Responsibilities:
Always be warm, courteous, and polite to our guests and colleagues
Ensure efficient day-to-day cafe operations following high standards of service, production, hygiene, and safety for all
Coordinate with vendors & suppliers as needed
Collaborate with the chefs to execute a seamless dining experience
Generate monthly reports, control operational costs & audit monthly inventories
Maintain records of daily, weekly & monthly revenues & expenses
Ability to handle guest complaints, feedback & inquiries in a professional manner
Develop long-term relationships with guests
Actively participate in marketing & PR activities
Hire, train, and motivate cafe staff to learn, work, and grow together
Respond to all customer needs with a sense of urgency and always look to improve our customer experience
Follow Hunger Inc. policies, procedures, and service standards
Requirements
Qualifications
Minimum 2 years experience as an Assistant Cafe Manager or 1 year as a Cafe Manager of a reputed F&B establishment
Team player with previous customer service experience
Experience in using restaurant software - POS, reporting tools, checklists
Strong leadership, training, and motivational skills