Job Description

- CAFE MANAGER

Reporting to:

Area Manager

Reportees:

Asst Cafe Manager, MTs, OTs, Brew Master, Team Members.

KRA:

Translating company's objectives in the region Ensure store compliance with company's operational procedures Lead, motivate & develop team to maximize profits Drive customer focus through service standards in area

Knowledge, Skills & Abilities:

Excellent communication & influencing skill

Result oriented

Financial awareness & understanding of P&L

Ability to strategize & analyze reports

Sales & marketing orientation

Planning & organizational skills

Building & developing high performance team

Operating system & internet skills

Qualifications:

Exposure:

BHM graduate / Any Graduate

2 - 4 years of experience in handling multiple F&B units

Retail or related industry exposure

Duties & Responsibilities:

Financial:

? Supervise an individual outlet.

? Maximize Cafe sales performance and drive profits.

? Sales forecasting and apportioning targets across teams.

? Asset & Equipment maintenance.

? Assuring the Timely & Accurate indent is placed for the cafe.

? Wastage control measures.

? Ensuring the compliance of the SOPs on cash & all the tenders.

? Timely forecast of the stock in order to ensure the smooth operation of the cafe.

Learning & Development Management:

? Retention of manpower.

? Motivating the team to ensure the sales target in met.

? Briefing the team on a daily basis to ensure the team understands the importance SOPs

? Ensure the team is groomed to move to the next level.

? Grievance handling & solving issues.

? Ensure the Training Certification of team members.

Process Indicators:

? Ensuring all the documentation related to the cafe is done on time (Sales Reports/ Cafe Registers).

? Ensuring the Quality Audits done on day to day basis.

? Implementation of SOPs.

? Efficient utilization of the manpower by means of effective charting out the duty rooster.

? Integrity, cost controllable & Waste Management.

? Ensuring 90% score in the Management Visit Report.

Customer orientation:

? Ensure all the Customer complaints are resolved.

? Analysis of Customer database complaints & drive the footfall in the cafes.

? Ensuring the MAST & SOPs is followed by the team in the cafe to drive customer focus.

? Ensuring the Training norms are met.

? Ensuring 90% score in the Management Visit Report.

Contact to Victoria. HR from CCD- 88670 20191
Mail your resume- victoria.b@cafecoffeeday.com

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

Work Location: In person