Job Description

To carry out safety, security and inflight service duties, providing a consistently high level of customer care that ensures our customer’s well-being on flights.

Key Responsibilities

Safety and security-related duties

• 
  Safety equipment checks, to ensure their availability and functionality
  
• Safety demonstrations to passengers prior to take-of
  
• Securing of aircraft doors prior to take-off and ensuring that the cabin is free of loose items which might impede emergency evacuation
  
• Ensuring that passengers follow safety procedures to prevent hazards mid-flight
  
• Provide assistance to passengers during emergency situations such as performing first aid and giving instructions for emergency evacuations

Inflight service duties

• 
  Pre-boarding tasks such as checks on the availability of required food and beverage as well as inflight amenity items
  
• Boarding of customers, welcoming and directing them to seats, providing assistance with stowage of carry-on luggage and where necessary, serving of welcome drinks
  
• Serving of meals and beverages, including preparation of drinks, food heating/plating, food distribution and post-service collection
  
• Ensuring that aircraft cabins and toilets are clean and replenished during flights
  
• Making announcements and answering customer queries during the flight
  
• Seeing to customer’s comfort by distributing identified amenities as stipulated via guidelines or on request basis
  
• Respond to customer requests and fulfill them as much as possible
  
• Ensure orderly disembarkation of customers after landing

Administrative duties

• 
  Attending pre-flight briefings to be apprised of flight handling requirements such as special customer considerations
  
• Preparation of reports on flight incidents, including safety and security incidents

Requirements

Skills & Attributes

• Recognize cultural differences
  
• Recognize Individual needs
  
• Represent Vistara in a professional manner
  
• Maintain up to date knowledge of current safety & security requirements
  
• Maintain knowledge of service procedures & company policies

Qualification

• Minimum Qualification (10+2), with minimum 60% score in class 12th
  

Eligibility

• Indian Nationals with Valid Passport, PAN Card and Aadhar Card
  
• Excellent Communication skills (both English and Hindi)
  
• Minimum Height - 155 cm for females and 170 cm for males
  
• Minimum Education – 10+2 (Class 12th), with minimum 60% in 12th (only for freshers), fluent in English and Hindi
  
• No visible tattoo/marks on any part of body
  
• BMI range for females: 18 to 22 and for males: 18 to 25
  
• Eligibility for Freshers (at the time of application):
  • Minimum age: 18 years | Maximum age: 27 years
    
• Eligibility for Experienced Cabin Crew (at the time of application):
  • Minimum experience of 2 years as a crew with any domestic or international airline
    
  • Maximum age: 27 years