Job Description

The team in Global Business Services divisions supports our worldwide sourcing and procurement activities. The activities managed within the COE team are deal support, reporting & analytics, contract management, tooling support & administration and customer & buying experience services. The customer and buying experience include activities to manage content management, customer support and order management.
The Buyer manages the entire end-to-end experience of a requisition till Purchase Order (PO) delivery and invoicing. The Buyer supports order management of internal customers and the management of the external supply base from a requisition, delivery till the payment perspective. The Buyer is primarily responsible for creating and managing requisitions, overseeing the requisition till payment process, providing support to end-users and providing expert support to manage complex requisitions.
The Buyer plays a critical role to deliver world class customer services and enablement to drive usage of an efficient and effective buying process. The ideal candidate for this role has a proven track record and passion for creating fantastic customer experiences.Manage the requisition to procure process; + Creation of Purchase order based on the requirement of the stakeholders
+ Ensure data entered in the requisition/POs are accurate
+ Interaction with stakeholders via chat or email to gather information on the requisition
+ Should have experience working in across geographies
+ Educate and assist stakeholders on a case-by-case basis of best practices & Company Policy and procedures
+ Evaluate options of getting multiple quotes to ensure Wolters Kluwer get the best pricing without compromising quality this includes the floatation of an RFx at times, e-Auction, etc
Ensure compliance with R2P process and it is completed within the given SLA Ensure the goods and services are delivered as per timelines agreed Coordinate with stakeholders and Accounts Payable team to ensure that the invoices are posted on time and to the correct PO Assist the stakeholders in their buying requirements Assist and work with other departments for eg: Category leads, Procurement Operations System Administrators, Content Administrators, Procurement Operations Coordinators Reporting & Analytics team, as per business requirement Demonstrate excellent Supplier Relationship Management Coordination of dispute resolution with suppliers/stakeholders Resolve supplier invoice issues Manage procurement contract compliance and onboarding of users and suppliers to use the right process and tools. Support digitalization of content to drive a high level of automation to satisfy our needs in sourcing and buying experiences. Support the users and the best practice to pro-actively address frequent asked questions and process issues; Build meaningful and trustful user relationships with your proactive and results-driven approach.

Related responsibilities include involvement with, contract management, supporting dispute resolution, supplier communications and assistance.
Key competenciesDemonstrated experience in managing (internal) customers relationships and order management; Extensive hands-on experience in all aspects of the requisition till payment process; Experience in IT (Hardware, Software) Services, Professional Services & Consulting Previous experience in dealing with global suppliers is preferable Order and Contract compliance management. Strong written and oral communication skills Good interpersonal skills with the demonstrated ability to engage people at different levels of seniority, different cultures, and across different functions within Wolters Kluwer Understanding of basic legal requirements, and able to read and understand contracts, terms and conditions and important clauses, commercial terms Take charge person that can drive a plan of action High productivity, excellent time management skills and strong work ethic; ability to work as an individual Show a deep commitment to customer focus and customer satisfaction Should be experienced in procurement MIS for respective process Performs other duties as requested by senior leadership

Education and experience
Minimum: Bachelor's degree is a must.
Minimum Experience: Minimum 2 years of experience in procurement/purchasing with managing internal/external relationships, including:Working with cross functional international stakeholders across the company Working with people from a variety of different backgrounds and cultures Collaborating with multiple internal teams Demonstrating excellent written and verbal communication Demonstrating organizational, time management, and multi-tasking skills Utilizing Procurement software preferable Coupa, Ariba or alternative, the Microsoft Office Suite Proficient in MS Excel & PowerPoint Should be willing to work in shifts -3 pm IST to 12 am IST & 6 pm to 3 am IST Should be willing to travel to office
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.