Job Description

Company Description

Morgans Originals are original hotels with original stories. We stand for vibrancy, intrigue and iconic details, celebrating the feeling of an infinite Friday night, when anything can happen, no matter what day of the week it is. By balancing a refined outlook with the best lifestyle programming, we capture the excitement of being in-the-know - connecting people to the city, the culture and the moment

Reporting to the Head Butler, the Butler is at the center of the guest service experience. The role encompasses a spectrum of responsibilities from pre-arrival, arrival, in-house, departure and post-stay arrangements. The Butler strives to listen attentively, observe all details, and personalise any interaction with the aim to anticipate and be intuitive of guests' needs and wants. The Butler is an ambassador of the hotel, knowledgeable and well-versed in all operations including Front Office, Housekeeping, Food and Beverage and Spa & Wellbeing.

What you will be DOING:

Take responsibility and ownership in creating personal connection with guests. Attend daily briefing and take notes of all information about the guests and functions in the hotel. Stay abreast of the events and activities in the city that are of interest to the guests. Ensure special preferences of all guests are taken into consideration. Engage and customize check-in procedures, room set-up, and room orientation. Offer welcome drinks, create bespoke destination itineraries and dining recommendations. Anticipate intuitively guests' needs and wants through observations and interactions and orchestrate celebration of special occasions. Provide service offerings such as unpacking, packing, regular laundry handling, shoe-shine service. Work closely with in-room dining team and engage / customize bar set-up and replenishment of amenities for occupied rooms. Acts as a link for guests with all other operations of the hotel and ensure all rooms receive prompt, courteous and professional service. Take ownership and attend to any guest enquiries and requests promptly and communicate instantly with respective departments necessary to ensure prompt follow-up with guests and ensuring their satisfaction. Ensure all communication is carried clearly amongst the team. Liaise with in-room dining and housekeeping teams to check on a regular basis in ensuring amenities, guest preferences and other such points are taken care of and carried out flawlessly to ensure a seamless in-room dining and cleaning experience. Clear and replace dirty plates, cutleries, glasses etc. while replenishing amenities and bars for occupied rooms. Keeps track of all DND rooms and communicate to related operations for further follow up. Offer assistance for departure arrangements. Thank and bide fond farewell to guests. Clean and maintain Butler station. Undertake ad-hoc operations tasks/projects as assigned. Observe all brand/operating standards and/or LQA. Follow all workplace safety and security policies and procedures. Report accidents, injuries and incidents to reporting manager immediately. Participate & contribute actively in all Corporate Social Responsibility and Sustainability initiatives organized by the Hotel. Perform any other duties and responsibilities that may be assigned.

What's In It for You

Lots of opportunity to progress and switch it up as part of a global family of brands. Great healthcare, competitive salary, and some nice extra perks across the Ennismore family of brands! Learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work The opportunity to be yourself and collaborate with other bright minds in a relaxed, innovative culture

Qualifications

Degree or Diploma from a reputed HMCT college or university


Experience of 4-5 years as a butler for luxury /lifestyle brand


Eye for detail with pleasant personality


well grooms and very polished


Ability to anticipate guest needs


Team player and liase with other departments for enhancing guest experience