Job Description

Company Description

Raffles Udaipur, your private oasis. A destination for the curious, well-travelled connoisseur on a constant quest for peace, calm and discovery. Located On a 21 Acres Private Island Amid Lush Greenery, Perfect For A Rejuvenating Stay. Enjoy Seasonally Inspired Dining Experiences and Unmatched Hotel Services and Amenities.





Take care of all VIP suite room guests and coordinate with all concerned departments to fulfill guest needs and requests. Set tables, trays according to type of food ordered and the hotels service standards Fully aware of the Room Service and other outlets menu, answers questions on menu selections, communicates with the kitchen regarding menu questions and product availability Uses proper telephone etiquette Keeps concerned departments informed about the guest allergies and food preferences Accurately records, pre-checks and picks-up all food and beverage orders Update the hotel software with guest preference, likes and dislikes on to the guest profile section Responsible for cleaning and removing the trolleys/trays from guest rooms and corridor. Serves guests their food and beverage in prompt, courteous manner as per the standard sequence of service To have a full knowledge of the food & beverage items & their specifications, menu prices, recipes and style of service etc. To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and also up sell alternatives Assist in carrying out scheduled inventories of products and operating equipment Ensure to have minimum wastage and breakage Ensure communication between Kitchen, Order taker and room service or butler team members To ensure a very good relationship between the Operations floor, the Kitchen & Front of the House Follows all the guest needs until they are completed to the total guest satisfaction Serves the guests in a calm, discreet and courteous manner, respecting timing standards Maintain cleanliness of work areas, crockery ware, glass ware, etc., throughout the day. Keep updating your team leaders for the perishable & non-perishable store items requisition as per the operational needs. Proper handover should be given to other shifts regarding advance breakfast, lunch and dinner. Proper handover of wake up calls along with the tea/coffee order

Other Responsibilities

Be fully conversant with all departmental Fire, Emergency and Bomb procedures


Ensure that all emergency procedures are rehearsed, implemented and enforced to provide for the security and safety of guests and employees


Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations by strict adherence to existing laws, statutes etc.


Ensure all staff within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others


Use safe manual handling techniques and practice safe work habits following Accor Health, Safety and Environment policies, maintain procedures to minimize our impact on the environment and prevent pollution.


Qualifications

Degree in Tourism & Hospitality Management Maintain highest standards and quality of services. Minimum 2 years' experience on similar role in 5 star hotel Fluent in the national language, business English (written/oral), additional language (i.e. French, Arabic, Russian) would be an added advantage


Additional Information

An opportunity to be with world's preferred hospitality company Captivating and rewarding experience working alongside passionate professionals Range of exclusive Heartist Benefits * Develop your talent through learning programs by Academy Accor.