Job Description

Skill required:

NA - Business Transformation

Designation:

Business Transformation Assoc Manager

Qualifications:

Any Graduation

Years of Experience:

10 to 14 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song-- all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

As a CL8 Delivery Excellence Associate Manager, you will be responsible for embedding and sustaining operational rigor across client delivery engagements. This role is central to ensuring that delivery teams operate with discipline, transparency, and consistency, leveraging standardized methods, SynOps tools, and data-driven insights to drive performance and client value.

What are we looking for?

o 8-10 years of experience in delivery operations, quality assurance, or program management. o Proven track record of implementing operational controls and driving performance improvements. o Strong understanding of SynOps tools and delivery enablement platforms. o Experience in stakeholder engagement and cross-functional collaboration. o Analytical mindset with the ability to interpret operational data and identify trends. o Strong communication and facilitation skills. o Familiarity with DE frameworks, control frameworks (FMEA, ACF), and quality systems (SQF, RCA). o Ability to lead change and influence without authority.

Roles and Responsibilities:

o1. Operational Floor Practice Rigor You will lead the implementation and monitoring of five foundational DE practices across delivery teams: o Volume & Capacity Management: Ensure accurate forecasting and resource alignment using tools like GPH, resource rosters, and attrition trackers o Daily Team Huddles: Drive structured team check-ins to review performance, address escalations, and reinforce accountability using enablers like SQF, ACF, and DMS o Transactional Quality Management: Monitor and improve process-level quality through SQF and RCA/CAPA frameworks o Process Controls: Implement and audit controls using EVT, ATCAT, FMEA, and 3x3 analysis to mitigate delivery risks o Process Knowledge Management: Maintain and enhance team knowledge through Knowledge Blitzes, DLFs, and structured KT methods 2. Governance and Remediation o Establish robust governance mechanisms to surface and address gaps in operational rigor. o Participate in remediation planning and execution alongside delivery leads, ensuring timely resolution of issues o Maintain RAID logs and escalate unresolved risks to leadership and client stakeholders. 3. Client Delivery Enablement o Act as a key enabler of delivery transformation by embedding DE practices into day-to-day operations. o Support delivery teams in aligning with contractual commitments, client value objectives, and business outcomes o Serve as the first point of escalation for delivery performance concerns 4. Capability Building and Change Adoption o Drive the adoption of SynOps tools and assets across delivery teams to standardize and industrialize operations o Support the profiling and upskilling of frontline team leads on DE practices, embedding them into training and onboarding programs o Promote a culture of continuous improvement and operational discipline through coaching and structured interventions




Any Graduation