Job Description

About The Job:
The Red Hat Training and Certification Global Delivery Team is seeking a Business Systems Analyst to drive insights and strategy through data analysis. The Global Delivery Team manages the strategy and execution of instructor-led training globally. In this role, you will focus on cloud capacity management, Tableau dashboard excellence, and delivering data-driven insights to shape critical business decisions.
This position involves creating advanced dashboards to monitor lab consumption across multiple clouds, performing in-depth analyses to produce global forecasts, and recommending actions based on trends. You'll also assess delivery quality metrics, track business growth and opportunities of our Red Hat Learning Subscription, and provide actionable insights to improve operational efficiency. Additionally, you will manage financial operations such as purchase orders and cross-charging processes for various business units and partners.
What Will You Do:Extract, clean, and organize data from databases, Learning Management Systems (LMS), and related platforms Create, maintain, and enhance dashboards and reports to track key metrics and performance indicators Analyze data to identify trends, insights, and opportunities for improving training content and delivery Collaborate with program managers, delivery managers, and other stakeholders to understand data and reporting needs Document data processes and ensure high standards of data quality and consistency Assist with survey analysis and interpretation of learner feedback Respond to ad hoc data requests and support special projects as needed Use data insights to support ongoing improvements to training programs

What Will You Bring:Bachelor's degree in Statistics, Mathematics, Computer Science, or a related field Strong proficiency in Microsoft Excel or Google Sheets Basic knowledge of SQL and data visualization tools such as Tableau or Power BI Familiarity with Python, R, or similar programming languages is a plus Strong analytical and problem-solving skills with high attention to detail Effective communication and presentation skills, with the ability to explain findings to non-technical audiences Eagerness to learn, grow, and adapt in a fast-paced environment

About Red Hat
Red Hat is the world's leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.
Inclusion at Red Hat

Red Hat's culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.
Equal Opportunity Policy (EEO)

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

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