Job Description

Led

CRM implementation

, including

Sales Force Automation (SFA)

setup, configuration, user support, and post-deployment optimization. Managed

ERP systems

, with strong understanding of end-to-end workflows, issue diagnosis, and resolution, along with hands-on experience in

ERP-CRM system integration

. Implemented and supported multiple

SaaS applications

, including: Master data creation and maintenance Data quality validation and consistency checks SOP and process alignment across platforms Possess working knowledge of

API integrations

between SaaS platforms to enable seamless data exchange and automation. Handled

data management and analysis

, including: Data validation and quality checks Master data governance Operational and analytical reporting support Managed

on-premises server infrastructure

, with exposure to: Firewall configuration and monitoring Security tools such as

Sophos

Basic network and access control management Oversaw

IT operations

, ensuring system availability, user support, and coordination with vendors and internal stakeholders. Performed

basic website management

, including: Plugin installation and configuration Regular updates, maintenance, and uptime checks Created and maintained

IT documentation

, including system workflows, SOPs, user guides, and troubleshooting references. Demonstrated strong

learning agility

, proactively taking ownership beyond defined KRAs and adapting to new tools, systems, and business requirements.

Key Skills & Competencies

CRM & SFA Implementation ERP Operations & System Integration SaaS Implementation & Support API Integration (Conceptual & Practical) Data Quality & Master Data Management On-Prem Server & IT Security Basics IT Operations & Documentation Problem Solving & Cross-Functional Collaboration
Job Types: Full-time, Permanent

Pay: ?25,000.00 - ?40,000.00 per month

Benefits:

Health insurance Leave encashment Life insurance Provident Fund
Work Location: In person