Job Description

We are seeking a detail-oriented and analytical Business Systems Analyst with 3-4 years of hands-on experience in NetSuite ERP and Zuora Revenue. In this role, you will serve as a key liaison between business stakeholders and technical teams, helping to optimize and support our financial systems and processes.
Responsibilities

• Collaborate with Finance, Accounting, and IT teams to gather and analyze business requirements related to NetSuite and Zuora Revenue.
• Configure, maintain, and enhance NetSuite ERP modules including GL, AP, AR, and Order-to-Cash.
• Support and optimize Zuora Revenue (RevPro) configurations, including revenue recognition rules and reporting.
• Translate business needs into functional specifications and work with developers or vendors to implement solutions.
• Perform system testing, data validation, and support UAT for new features and enhancements.
• Develop and maintain documentation including process flows, SOPs, and training materials.
• Troubleshoot and resolve system issues, ensuring minimal disruption to business operations.
• Assist in system upgrades, patching, and integrations with other business applications (e.g., Salesforce)

Requirements

• Experience working on NetSuite, Zuora Revenue. Additional systems knowledge of Coupa, Blackline is a plus but not required.
• Bachelor's Degree in IT, Finance or a related field.
• Proven track record of building strong cross-functional relationships with stakeholders.
• Proven track record of enhancing technical platforms to increase usability, value, and efficient usage by non-technical audiences.
• Experience with the following from a technical and user perspective: Microsoft Windows, MacOS, Office 365, Confluence, SharePoint, Slack, Bot platforms, Knowledge Platforms.
• Candidate must be able to effectively communicate in a global organization.

Why do we exist?
Students are working harder than ever before to stabilize their future. Our recent research study called shows that nearly 3 out of 4 students are working to support themselves through college and 1 in 3 students feel pressure to spend more than they can afford. We founded our business on provided affordable textbook rental options to address these issues. Since then, we've expanded our offerings to supplement many facets of higher educational learning through Chegg Study, Chegg Math, Chegg Writing, Chegg Internships, Thinkful Online Learning, and more to support students beyond their college experience. These offerings lower financial concerns for students by modernizing their learning experience. We exist so students everywhere have a smarter, faster, more affordable way to student.
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Chegg is an equal opportunity employer