Job Description

Company Name: VARITE India Private Limited
About The Client:
An American multinational computer software company incorporated in Delaware and headquartered in San Jose, California. They specialize in software for creating and publishing a wide range of content, including graphics, photography, illustration, animation, multimedia/video, motion pictures, and print.
About The Job:

• As a Business Systems Analyst in the Solution Led Business Systems Management team, you will be responsible for using your knowledge of software programs and business strategies to help Adobe's Solution Led teams maximize productivity and communication within our set of tools.
• You would be a trusted business advisor that serves as a critical member of our Customer Advisory Field & Experience team aligning data insights, people, processes, and systems to support programs and initiatives to their desired outcomes.

Essential Job Functions:

• Serve as a subject matter expert for customer success platforms Gainsight and Dynamics.
• Ensure stability, integrity, and efficient operation of business systems.
• Provide expertise to stakeholders to identify and analyze business needs to develop system requirements and translate into technical specifications.
• Provide advanced knowledge of systems to ensure functionality meets stakeholder requirements and serve as a resource for complex issues and solutions.
• Compile data from various databases and/or sources; display and analyze data.
• Prepare robust technical reports and create diagrams, workflow maps, or other visuals to facilitate enhanced system understanding.
• Analyze, develop, and recommend business processes or plans to improve system efficiencies and increase customer satisfaction.
• Provide directions to implement new requirements and plans; provide input to system strategic planning; establish best practices.
• Collaborate with cross-functional IT staff to streamline & prioritize solution implementations.
• Provide advanced customer service and functional support to internal end-users in the area of expertise.
• Assist with implementing "workarounds" when system issues affect operations or when resources are limited.
• Develop and maintain business requirements and system documentation.
• Develop and provide training for team members and end-users.
• Participate in the implementation of system patches, updates, and maintenance.
• Lead portions of large tasks or projects; build and maintain project management skills.
• Maintain awareness of accessibility, compliance, security polices and guidelines.

Qualifications:

• 5+ years experience
• Experience with platforms Gainsight, Dynamics. Level 3 Gainsight Admin certification is a plus.
• Experience in business analysis (requirements gathering, process mapping, test script creation and coordination, etc)
• Experience in systems analysis (software configuration, configuration and solution design documents, functional testing, system troubleshooting, etc)
• Process oriented with ability to scale the team and operations.
• Experience planning, facilitating, eliciting, documenting, and managing business, functional and technical requirements.
• Strong proficiency with Excel to query and manipulate large data sets.
• Ability to think creatively.

Shift- US (2 to 11 or 3 to 12).
How to Apply: Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visit
Unlock Rewards: Refer Candidates and Earn.
If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.
Experience Level Bonus Referral: 0-2 years INR 5,000
2-6 years INR 7,500
6+ years INR 10,000
About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.
Equal Opportunity Employer:
VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.

Skills Required