Job Description

Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.


This role is based in India and as such all normal working days must be carried out in India.

Job description

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Join us as a Business Support Lead

This is an opportunity to take on a role with clear development potential as you provide expert support to our business leaders We'll look to you to support the leadership team with key activities relating to the efficient and effective day to day operational management of your business area Joining a fast paced and forward thinking team, you'll enjoy considerable variety and great stakeholder collaboration We're offering this role at vice president level

What you'll do

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As a Business Support Lead, you'll be providing a range of crucial business support to the leadership team. You'll be managing their diaries, making arrangements for travel commitments and making sure they're kept up to date with all relevant business and industry developments.


This role sits within the Strategy & Projects team and is responsible for supporting the development and execution of strategies that align with the organisation's goals. It involves managing and tracking key initiatives, ensuring strong governance, and supporting project leads in delivering outcomes. The role plays a critical part in maintaining project momentum, monitoring risks and dependencies, and ensuring timely reporting and coordination across stakeholders.


Your role will also involve:

Delivering strategic and operational improvements to enhance our colleague and customer experiences Addressing emerging issues and queries from the leadership team in an accurate and professional manner Maintaining a strong professional relationship between the leadership team and executives, support centres and other divisional offices

The skills you'll need

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To join us in this role, you'll need a logical and practical approach to your work, and the ability to produce high quality work in a team environment. Along with excellent influencing and communication skills, you'll have the ability to build and maintain relationships at all levels of the bank and engage on behalf of executive leaders.


You'll also need:

Excellent exposure of developing strategies aligned with organisational goals and priorities The ability to support project leads in managing and delivering key initiatives Strong planning and organising skills The ability to track progress, risks, and dependencies through effective governance Exposure of ensuring timely reporting and coordination across strategic projects * Knowledge of Microsoft Office products