Job Description

Overview

The Business Support Executive will act as the bridge between management, production, and customers -- ensuring every inquiry, quotation, and order (both domestic & international) is handled with accuracy, speed, and professionalism. This role combines sales coordination, project tracking, and client communication, supporting management in delivering a seamless order experience from quotation to dispatch.

Designation & Reporting

Designation: Business Support Executive Department: Sales & Business Development Reports To: Senior Management / Director - Sales & Operations Location: Chennai (Ambattur) Employment Type: Full-Time, On-Site

Key Responsibilities

Quotation & Sales Coordination

Assist senior management in preparing and issuing quotations for local and export customers. Gather required product data (dimensions, specifications, weights, pricing, etc.) from relevant departments. Ensure all quotations meet company standards in format, accuracy, and presentation. Maintain a quotation log and follow up systematically on pending approvals and feedback.

Order Tracking & Project Management

Convert confirmed quotations into order execution plans -- coordinate with planning, production, packaging, and logistics teams. Create and maintain order tracking sheets with timelines, delivery status, and client updates. Act as the primary point of contact for internal teams regarding order progress, changes, and requirements. Proactively identify bottlenecks (production delays, material issues, etc.) and escalate to management with solutions.

Customer Communication & Follow-Up

Communicate with clients (via email/phone/WhatsApp) to update order status, documentation, and dispatch details. Ensure prompt responses to customer inquiries, maintaining a professional and brand-aligned tone. Coordinate with export documentation/logistics partners for shipments, invoices, and packing lists.

Data Management & Reporting

Maintain an updated database of all inquiries, quotations, and orders (CRM/Excel). Generate weekly and monthly reports on quotation conversion, dispatch status, and customer follow-ups. Support senior management in reviewing performance metrics and identifying improvement areas.

Cross-Department Coordination

Collaborate with Production, Design/R&D, Accounts, and Dispatch to ensure accurate order execution. Track quality checks, packaging approvals, and special instructions for OEM/private label customers.

Skills & Qualifications

Education Bachelor's degree in engineering, Business Administration, Commerce, or related field. MBA or Diploma in Export Management is a plus. Experience 1-3 years of experience in sales coordination, operations, project management, or export documentation. Prior exposure to manufacturing or consumer goods industry preferred. Technical Skills Proficient in MS Excel, Word, and Google Sheets. Knowledge of quotation templates, sales tracking tools, or CRM software. Understanding of export documentation (Invoice, Packing List, BL, etc.) is a plus. Soft Skills Excellent written and verbal communication skills (English essential; Tamil/Hindi desirable). Strong organizational and multitasking ability. Attention to detail, ownership mindset, and proactive attitude. Ability to coordinate across multiple departments and follow through without reminders.

Performance Indicators

Accuracy and turnaround time of quotations. On-time order completion rate. Communication clarity and client satisfaction. Internal coordination effectiveness. Reporting consistency and data upkeep.

Compensation & Benefits

Competitive salary based on experience and performance. Structured annual review and growth opportunities. Exposure to international business processes and brand operations. Professional training in product knowledge, export documentation, and CRM systems.
Job Types: Full-time, Permanent

Benefits:

Cell phone reimbursement Commuter assistance Flexible schedule Food provided Internet reimbursement Paid sick time Paid time off Provident Fund
Work Location: In person