Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



Key Responsibilities

Customer Service & Support

Manage the central information desk and provide assistance to mall visitors with inquiries, directions, and general information



Handle customer complaints, feedback, and service requests with professionalism and efficiency



Coordinate lost and found services and maintain accurate records



Assist with wheelchair and stroller rentals, gift card sales, and promotional activities



Support special events, marketing campaigns, and tenant promotions



Tenant Relations

Serve as liaison between mall management and retail tenants for operational matters



Process tenant service requests and coordinate with relevant departments



Distribute communications, notices, and updates to tenants



Assist with tenant move-ins, renovations, and operational changes



Maintain tenant contact database and communication logs



Operational Support

Monitor and report maintenance issues, safety concerns, and security incidents



Coordinate with security, housekeeping, and maintenance teams



Manage parking validation systems and access control procedures



Assist with emergency procedures and evacuation protocols when required



Maintain accurate visitor logs and incident reports



Administrative Functions

Handle incoming calls, emails, and correspondence



Maintain filing systems, databases, and operational documentation



Process invoices, work orders, and service requests



Support lease administration and tenant billing inquiries



Prepare daily, weekly, and monthly operational reports



If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.