Job Description

The Cloud Services Operations (CSO) team is a rapidly growing strategic team within Microsoft Business Operations, with a mission to evolve and simplify Cloud transaction processing, and its associated financial and compliance controls. As an Operations Program Manager, within CSO, you will partner with Azure, Office, Dynamics, Finance, and Engineering teams to drive clarity and efficiency, to ensure that we deliver a best-in-class compliant Customer experience.

The successful candidate should be comfortable working within a highly matrix-driven multinational organization, exhibit solid organizational, communication, judgement, and analytical skills with a customer and compliance focus. If you love the pursuit of excellence and are inspired by empowering every person and every organization on the planet to achieve more, then we invite you to learn more about Microsoft Business Operations and the value we deliver to our customers and partners. We offer unique opportunities to work on interesting global projects in an environment that appreciates diversity, focuses on talent development, and recognizes and rewards great work.
We make doing business with Microsoft easy.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

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Responsibilities:

Approval, validation, and application of customer credits (Azure and M365). Execute specific operational functions for Cloud Operations, including specific Azure offerings such as, Conditional Credit Offer (ACO), Tiered Azure Consumption Discount (ACD), and other custom Microsoft Azure Consumption Commitment (MACC) motions. Manage the processes for Azure subscriptions that have become Revenue Leakage or Unauthorized Party Abuse risks and other related activities. Build and scale processes and capabilities to enable the further growth in volume of Cloud Customers. Document and share learnings relating to cloud operations encompassing systems, tools, stakeholders, and processes. Understand the controls that drive compliance and provide direction to enable new commerce motions. Drive continuous process improvements via analysis and identification of opportunities with a global consideration. Leverage reporting and analytics to manage end-to-end transactional functions.

Ideal Candidate Attributes:

Azure or Microsoft Cloud Service knowledge and experience working across disparate teams to land key initiatives. Have a passion for operational excellence with a focus on innovation or process design and execution. Successful collaboration with Senior Business Stakeholders including Microsoft Support, Engineering and Finance teams. Detail oriented with proven ability to deal with ambiguity and work effectively in situations involving uncertainty or with tight deadlines. Continuous growth mindset for improvements in policies and procedures Excellent written and oral communication skills with ability to build solid relationships with individuals at all levels.

Qualifications

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Required Qualifications (RQs)

Bachelor's Degree in Business, Operations, Finance or related field AND 4+ years work experience in program management, process management, process improvement Operations, Finance or related field AND 4+ years work experience in program management, process management, process improvement + OR equivalent experience
4+ years experience in Operations, Program Management, or Project Management.

Preferred Qualifications

Team player with excellent interpersonal skills. Skills in process design, case management, workflow, exception management, change management, data structure, taxonomy, process automation or other process improvement areas. Ability to work across groups. Ability to thrive in a fast-paced multinational, multicultural environment working across multiple lines of business and geographies. Ability to deal with ambiguity and navigate uncertain situations to drive for clarity; work calmly and maintain good judgment in fast-paced, high-speed environment. Be a champion for quality, agility, and process improvement.



Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.