Job Description

Microsoft Risk, Trust and Safety Operations (RTS & AIRCO) ensures the business ecosystem of processes, organizations and systems effectively enable Microsoft and 3rd Parties to conduct business in a compliant and ethical manner. We protect Microsoft and enable strategic growth through proactive business engagement, identification, and mitigation of risk.
Are you passionate about machine learning and AI technology? Do you want to work on projects that make a positive impact on people's lives, such as AI assistance, meeting captioning, and content moderation? Do you want to be part of a diverse and collaborative team that values innovation and excellence? If you answered yes to any of these questions, are you interested in joining the AI Operations Team at Microsoft?
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities:
Work with cross-functional (e.g., organizational, product, business) stakeholders (e.g., Engineering, Marketing) to design programs/projects from initiation to delivery. Learns to produce collateral (e.g., proposals, strategy walking deck, internal and external pitch content) to incorporate stakeholder needs and ensure the business objectives are met. Learn how to track the success criteria and performance metrics such as quality, throughput, and SLA Metrics. Cooperates with project leads to define and execute landing and communication plans, such as the target audience(s) and communication strategy. Maintains the rhythm of business (ROB) during plan execution to ensure global alignment. Works across teams and centers to ensure all projects/initiative requirements are understood and can be met. Learns to convert stakeholders to gain buy in. Leverages data and performance metrics (e.g., Objectives and Key Results [OKRs] and Key Performance Indicators [KPIs]) to demonstrate the value of the projects and show business impact under close guidance from senior team members. Adapts communication style and storytelling strategy according to audience and business needs. Understands and follows ethics and privacy policies when collecting and preparing guidelines or contributing to development of the guidelines. Adheres to Microsoft's privacy policy related to utilizing and working with data. Identifies data integrity problems.
Maintains high standard of data protection and security, follows standardized processes to prevent any information leakage or breach that could compromise the quality and reliability of products and services and minimizes exposure to risk. Demonstrates personal ownership through following S&P guidelines, immediately reporting incidents using the appropriate channels, and completes all security training. Applies policies and procedures under oversight from managers and peers to meet business needs. May interpret the information to protect Microsoft and customers and move the business forward. Discovers non-conformance and escalates to management.
Change Management: The role will manage the change process, including planning, communication, and implementation of changes. This will involve working closely with various teams to ensure smooth transitions and minimal disruption to operations. Training and Support: The role will provide training and support for teams to understand and adhere to the guidelines and work instructions. This will include organizing workshops, creating training materials, and offering one-on-one support as needed. Monitoring and Evaluation: The role will monitor compliance with the guidelines and evaluate the effectiveness of change management initiatives. This will involve regular audits, feedback collection, and performance assessments to identify areas for improvement. Collaboration and Coordination: The role will act as a liaison between different teams, ensuring guidelines and changes are communicated effectively and issues are addressed promptly. Recognize data trends and understand policy implementation. Participate in and drive continuous improvement in processes, guidelines, procedures, policy, and tooling. Familiarizes self with guidelines to identify quality problems, and/or discover insights into the data. Develops advanced understanding of guidelines and identifies gaps and when they should be used. Identifies internal opportunities to develop new projects and improve current ones. Identifies root problems (e.g., root-cause analysis), define the project strategy, gather requirements, identify needs, create the project plan and targets, and work across teams to align on the plan. Considerations: This role may come across offensive and mature material.
Qualifications:
Required Qualifications;

• Bachelor's Degree in Business, Operations, Finance or related field AND 4+ years work experience in program management, process management, process improvement Operations, Finance or related field AND 4+ years work experience in program management, process management, process improvement

• OR equivalent experience

2+ years experience in program and process improvement.
Preferred Qualifications (PQs)

• 2+ years experience formal/direct people management or informal project/team leadership.
• Bachelor's Degree in Communication, Media, Behavioral Psychology, Criminal Justice, Linguistics, Education, Business, or related field, AND 8+ years relevant experience in work requiring privacy, discretion, and/or exposure to sensitive situations or content (e.g., digital safety, content review, the use and creation of content moderation tools, data annotation, paralegal, social work, law enforcement) OR High School Diploma (or local equivalent), AND
• 10+ years relevant experience in work requiring privacy, discretion, and/or exposure to sensitive situations or content (e.g., digital safety, content review, the use and creation of content moderation tools, data annotation, paralegal, social work, law enforcement) OR equivalent experience.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the .