Job Description

Responsible for collaborating with stakeholders to gather requirements, analyzing business processes for improvement, translating requirements into specifications, facilitating communication between stakeholders and technical teams, coordinating product backlog prioritization, supporting UAT efforts, aiding in change management, analyzing data for insights, identifying process improvement opportunities, and contributing to strategic objectives.



Act as a key leader for cross-functional Scrum development team to deliver valuable product

enhancements and integrations. Understand and convey the business processes and problems to the

Scrum team. This job represents the voice of the customer to elicit, understand, analyze, document, refine

and communicate business needs, so that business and/or technical delivery teams can build effective

solutions.


1. Collaborate with business stakeholders to gather and document detailed requirements for IT projects, ensuring alignment with business objectives.

2. Analyze existing business processes to identify areas for improvement and opportunities to leverage IT solutions for increased efficiency and effectiveness.

3. Translate business requirements into clear and concise functional specifications, including user stories, use cases, and acceptance criteria, to guide development efforts.

4. Serve as a liaison between business stakeholders and technical teams, facilitating communication and ensuring a shared understanding of project goals and requirements.

5. Collaborate in the prioritization of the product backlog, working closely with product owners and development teams to refine priorities and ensure alignment with business priorities.

6. Coordinate UAT efforts with business stakeholders to validate that IT solutions meet functional requirements and address business needs.

7. Support change management efforts by assessing the impact of proposed changes on business processes and systems and coordinating communication and training activities with affected stakeholders.

8. Analyze data to identify trends, patterns, and insights that inform business decision-making and support continuous improvement efforts.

9. Proactively identify opportunities for process improvement and optimization, leveraging IT solutions to drive business value and achieve strategic objectives.


10. Have worked on analytical dashboard to review the program adaption and build specific improvements to enhance Customer Experience


11.Worked on any Presale/RFP or equivalent positions to spearhead the Business Problem Idea to Implementation without full clarity on


12. Prior experience on Logistics is must as this position is an immediate hiring for critical job




Education: Bachelor's degree or equivalent in Computer Science, Electrical / Electronics Engineering, MIS or related discipline



Relevant work experience in business requirements analysis and translation into technical specifications, facilitating communication between stakeholders, and ensuring successful implementation of IT solutions based on the following number of years:

Associate: Prior experience not required

Standard I: Two (2) years

Standard II: Three (3) years

Senior I: Four (4) years

Senior II: Five (5) years



Knowledge, Skills and Abilities

Fluency in English Accuracy & Attention to Detail Analytical Skills Problem Solving Skills Microsoft Office & PC Skills Numerical Skills

Preferred Qualifications:

Pay Transparency:

Pay:

Additional Details:

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.


All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Our Company

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FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World's Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

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The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

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Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970's. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today's global marketplace.