Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
About Role:
We are seeking an experienced SAP Basis Lead Consultant to take full ownership of Basis AMS service delivery across complex and large-scale SAP landscapes for multiple global customers. The ideal candidate must have strong SAP Basis expertise, excellent communication skills, and proven experience leading teams of 10+ consultants in a 24x7 support environment.
This role demands a highly proactive leader who can drive operational excellence, ensure SLA adherence, mentor delivery teams, and collaborate closely with customer and internal SAP teams.
Key Responsibilities:
Service Delivery & Operations

• Lead the end-to-end delivery of AMS services across SAP environments (ECC 6.0, S/4HANA, CRM, SCM, BW/4HANA, PI/PO, CPI).
• Act as the first point of escalation for all technical delivery issues.
• Ensure on-time delivery, SLA compliance, and adherence to SAP-standard processes.
• Oversee shift rotations and ensure seamless handovers across global teams.
• Identify delivery risks and create mitigation or response plans.

Technical Leadership

• Guide and mentor teams in Basis, Security, and Data Growth areas.
• Provide expert support in troubleshooting complex SAP Basis issues across ABAP/Java stacks and HANA DB.
• Drive RCA-based problem-solving for recurring issues.
• Collaborate with cross-functional SAP teams to enable agile resolution of critical incidents.
• Excellent verbal and written communication skills for global stakeholder interactions.
• Strong people management, mentoring, and team coordination abilities.
• Proactive, innovative mindset with focus on continuous improvement.

Reporting & Governance

• Prepare and review:

• Service Performance Reports
• Issue Trackers & Open Items
• Continuous Improvement Reports
• Publish SLA, KPI, and performance insights for leadership and customer stakeholders.
• Maintain quality assurance for all deliverables, documentation, and service components.

Tools, Process & Innovation

• Hands-on experience with SAP Cloud ALM, Focused Run (FRUN), and ITSM ticketing tools.
• Promote the adoption of AI-based automations, process improvements, and service optimization initiatives.
• Ensure robust governance, compliance, and standardization across delivery processes.

Customer Management

• Engage actively in customer calls, consultations, and technical discussions.
• Handle complex customer interactions with maturity and clarity.
• Provide customer pulse, identify focus areas, and recommend improvements to leadership.

Technical & Functional Skills

• Expert-level SAP Basis Administration (HANA DB, ABAP/Java stacks, system copies, upgrades, migrations, performance tuning).
• Strong exposure to ECC, S/4HANA, BW/4HANA, CRM, SCM, PI/PO, CPI.
• Deep understanding of large-scale and multi-customer SAP landscapes.
• Strong analytical, troubleshooting, and problem-solving abilities.

What you bring :

• Bachelor's degree in computer science, Engineering, Information Systems, or related field.
• 10-15 years of SAP Basis experience, including leadership roles in global environments.
• SAP Basis certification and ITIL
• Proven experience leading teams of 10+ consultants in multi-customer delivery models.

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusion
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the , according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
Successful candidates might be required to undergo a background verification with an external vendor.
AI Usage in the Recruitment Process
For information on the responsible use of AI in our recruitment process, please refer to our .
Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID: 445598 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

Skills Required