Job Description

We help the world run better

At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. CoE Engineers analyse respective SAP solutions of our global customers and present the results of their findings and recommendations to IT managers and executives. You have the opportunity to design and optimize multi-product complex business solutions, on which our largest customers run their businesses. Your area of responsibility will also extend to deep functional & technology root cause analysis and application of best practices for operations across industries.

WORK EXPERIENCE:

Relevant Post Qualification Experience: (5-10) years
The candidate should have experience in the areas of SAP EWM Solution specifically inbound & outbound processes, Replenishment strategies, Cross Docking, Labor Management, Material flow system, Integration with third-party warehouse automation system etc. In addition to that the candidate should have ABAP programming skills including ABAP Performance analysis. Integration with other SAP Products like S4H & TM will be must.

ROLES & RESPONSIBILITIES:

Service Delivery Role:Is responsible for the definition of the overall technical or application or operations solution design Leads the design in a complex/non-standard Premium Engagement Defines an SAP-related IT strategy for customers (e.g.as part of a platform and roadmap service) Drives the architecture discussion with customer across all workstreams of the project and aligns the technical or application aspects with other projects in the program Has deep technical or application architecture skills and understanding in at least one area. A third architect flavor (beside technology and application) is the operations architect (responsible for the transition to operations workstream) Has general basic knowledge and good understanding on general and SAP specific technology/applications/operations/ architecture/ infrastructure and soft skills to lead a topic end-to-end Performs and leads overall analysis of situation at key accounts Identify top issues in key account engagements Leads analysis of system landscape & technical issues, core business processes for all applications, system & application operation Delivery of functional or technical tasks in Premium engagements Brings technical or application expert knowledge into the engagement and as capability, lead solution definition from technical or functional side Co-operates with the Focus Technical Quality Manager (FTQM) to answer difficult functional or technical questions and executes concrete tasks Takes the full responsibility for the quality of the delivered tasks and is accountable for the success Delivery Onsite & Remote Services for Premium Engagements and Mission Critical Support (escalations & task forces, MCS Backoffice) including Optimization, Assessment, Technical Integration/ Validation, Empowering trainings and workshops and Engineering Services Delivers onsite services as Technical/functional expert for broad area of topics Own development or global/regional delivery for Global CoE initiatives (eg. best practice for solutions/operations) Actively provides customer feedback to development based on delivery Handles critical customers & supports key account customers Leads delivery teams and takes customer project responsibilities Manages internal service development projects Delivers high-end services without tool support Develops comprehensive service offerings and concepts (cross-application and technology) and drives industrialization. Significantly increases market potential or productivity (together with customers and partners or internally) or reduces costs by key / strategic initiatives and projects Develops services showing measurable TCO improvement towards key accounts Ensures services are available globally and adequate delivery resources are developed Leads task forces for projects/products showing significant risks for SAP. Realizes and takes over ownership of key / strategic initiatives and projects Assesses the impact of business changes and product innovations Drives the development of necessary supportability features and support offerings Develop the expertise in their team and take ownership for all customer deliveries Analysis of functional gaps in and developments to close gaps Implements specific best practice operations scenarios Develops trainings, specifications, and documentation Takes over development tasks in service development Delivers root cause analysis of complex situations Assesses the impact of technological changes and determines appropriate tactics to respond Anticipates Premium Engagement strategy and adapts the delivery and development offerings within the application or technology area Takes ownership for Global CoE programs across different application or technology areas Identifies functional, technology and operational risks and execute necessary mitigation steps Ensures prompt reporting of customer status to SAP senior management for key accounts Deals with changing market demands and priorities or goals Uses Agile methodologies for iterative software development Performs quality assurance (QA) activities to test technical and functional solutions Demonstrates new functionalities to stakeholders upon completion of Sprints Creates and completes test cases each Sprint and guides user acceptance testing Provides training documentation and delivers trainings to business and IT users


Focus Technical Quality Manager:Leads complex projects with several sub-projects and with multiple applications involved or workstreams within Premium Engagements Ensures usage of Premium Engagement method and process compliance Responsible for communication with customer Leads innovation projects (eg. HANA and Cloud related) Is accountable for the delivery of the technology/application foundation Creates the high-level and detailed project service plan Sets up regular status reporting for different workstreams Consolidates and reports the status (results, schedule, costs, issues and risks) Sets up and executes regular Q-Gates


Backoffice (As Necessary):Production Support: Takes over Weekdays / Weekends Support Lead and Remote Escalations of critical customers with SAP Board attention. Manages a team of De-escalation Architects in Backoffice and takes the full responsibility of the quality and handover. Supports DEAs in developing and execution of de-escalation plan as well promotes Best Practices and knowledge sharing sessions. Demonstrates initiative and strong judgment skills at risk management and problem mitigation, as well as making timely decisions from both business and technical perspectives. Drives innovation and support change management activities and continuous technical improvement Engagement Support: Understands customer requirements and coaches Embedded Support for planning appropriate support engagement plans including identification of the needed skills and the size of the delivery (for MaxAttention and Active attention customers); proactively engaging into support positioning with Embedded Support Takes responsibility for the achievement of our CoE quality and efficiency targets (including focus on remote share, QA of service delivery, reporting) Takes responsibility for improving our service quality with regards to support tools and support processes and leads corresponding projects Develops trainings, specifications and documentation; ensuring that the documentation is up to date for the respective


Development (As Necessary):Leads development factory team Safeguard customer development Derives work packages into backlog items Responsible for solution proposal and technical guidance according to SAP product standards Solution area architecture skills Defines realization architecture Is responsible for quality

EDUCATION AND QUALIFICATIONS

You have a very good bachelor's degree in Engineering / Technology You are willing to travel worldwide You have strong analytical and logical skills You are continuously looking for process optimization and innovation Ability to work independently and take ownership of assigned tasks You enjoy working in an international team Very good English skills are a must You've programming skills in language ABAP/ Java / HCI / UI5 / Fiori You have deep technology and architecture knowledge about other SAP systems


#SAPInternalT2

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.



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AI Usage in the Recruitment Process

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Requisition ID: 440087 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid