Job Description

Join our Team

-----------------

About the Opportunity

BNEW SAN GRPM Service Delivery Process and Information Management team, we have the following responsibilities:

Process ownership of BNEW SAN Service Delivery Processes (Services Resource Management, Network Deployment and Customer Support)

Hosted Group-wide responsibility for Product Takeback Processes

Information Architecture. Information Security and System Access Management for BNEW SAN Service Delivery Processes

Responsibility for integrating requirements into the BNEW SAN Service Delivery Processes; from Group Steering documents which are applicable to Service Delivery (e.g. Security, Data Privacy, Trade, Occupational Health & Safety, etc)

Responsibility for coordination and maintenance of the Service Delivery Portal

We are looking for a colleague that can bring in experiences related to the execution and management of Network Roll-out, process and information management, and has passion to drive digitalization and automation to make global impact.

What you will do

Together with your colleagues, you will:

Be responsible to provide the service delivery line organization with appropriate and efficient processes, delivering the value required and expected by our customers and key stakeholders

Secure that the processes are aligned to Ericsson Management System (EGMS) and the company's steering documents requirements (especially regarding Information Security, Operational Health and Safety and Environmental Management)

Continuously improve the processes based on its performance and stakeholder's requirements

Develop processes and information models following EBP/Unified Architecture specifications, using ARIS as the modelling tool, and managing the models through its lifecycle

Participate in the Services Research & Development process for BNEW SAN, supporting or driving the analysis of the requirements as process specialist and developing the process and information models accordingly

Define functional requirements for tools development in support to the process definitions

Define and secure that process measurements are in place to control and follow up process adherence

Prepare and communicate process changes and process deployment

Coordinate and maintain of the Service Delivery Portal for the processes under your responsibility

Perform information security risk management tasks, i.e. Information security classification, Retention rules, Information Security Risk assessment, Privacy Impact assessment

Define and maintain system access roles in relationship to process roles and job roles

What you will bring

Required Experience - min 5 years of relevant experience in process management / development.

Process, information architecture management experience

Unified Architecture/ARIS knowledge is a must

Service delivery experience in the areas of NRO/Network Deployment or Customer Support is a plus.

Collect & align business requirements

Excel in adapting and responding to change

Change and improvement management skills

Negotiation skills

Fundamental Leadership Competence

Social, communication and negotiation skills

Why join Ericsson?

At Ericsson, youll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of whats possible. To build solutions never seen before to some of the world's toughest problems. Youll be challenged, but you won't be alone. Youll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.


Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city:

India (IN) || Noida

Req ID:

766214