Dynamic and results-driven sales professional with experience in handling both inbound and outbound calls. Skilled in converting leads into customers, managing client relationships, and achieving sales targets through persuasive communication and effective product knowledge. Adept at maintaining high customer satisfaction and contributing to overall team performance.
Key Responsibilities:
Inbound Calls:
Respond to customer inquiries regarding products, pricing, and services.
Provide personalized solutions to customer needs.
Handle complaints and resolve issues efficiently to ensure customer satisfaction.
Upsell and cross-sell relevant products during service calls.
Outbound Calls:
Reach out to potential leads and existing customers to promote products or services.
Conduct follow-up calls for lead nurturing and sales closure.
Maintain accurate records of customer interactions and sales progress.
Achieve or exceed daily and monthly call and conversion targets.
Skills:
Excellent communication and negotiation skills
CRM and lead management software (Zoho, Salesforce, etc.)
Customer relationship management
Target-driven and result-oriented approach
Problem-solving and objection handling
Performance Metrics:
Call-to-sale conversion ratio
Average handling time (AHT)
Daily call volume (inbound/outbound)
Customer satisfaction score (CSAT)
Revenue or sales quota achievement
Job Types: Full-time, Permanent
Pay: ₹25,000.00 - ₹35,000.00 per month
Benefits:
Food provided
Ability to commute/relocate:
Sohana, Mohali, Punjab: Reliably commute or planning to relocate before starting work (Preferred)
Education:
Master's (Preferred)
Work Location: In person
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