Adherence to roster Login time & Staff Time Break - According to the shift & Break Schedule Average number of Inbound, Outbound & Chat to be taken Daily/Weekly & Monthly Basis Follow up need to be done - as per Lead age & no. of Attempts No. of Attempts on the Non-contact Contact percentage needs to be maintained as per the targets given Process knowledge on the monthly offers, discounts & Services CRM fields need to be updated on all the leads CRM updation as per the transactions done with the client Fix Appointments as per the offer-Clinic-Doctor Availability Reminder sheet needs to be updated as in when appointment booked IVR Transfer Percentage Application Utilization Daily/Weekly/Monthly Walkins Quality Scores Contact Percentage Monthly PKT CSAT Scores * Adherence Report
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