Job Description

Tatigkeitsbereich:Supply Chain Management
Fachabteilung:Global Logistics, Customer Business, ICE EOP
Gesellschaft:Mercedes-Benz Research and Development India Private Limited
Standort:Mercedes-Benz Research and Development India Private Limited, Bangalore
Startdatum:01.02.2026
Veroffentlichungsdatum:06.12.2025
Stellennummer:MER0003V5F
Arbeitszeit:Vollzeit
Aufgaben
About MBRDI


Mercedes-Benz Research and Development India (MBRDI), headquartered in Bengaluru with a satellite office in Pune, is the largest R&D center for Mercedes-Benz Group AG outside of Germany. Our mission is to drive innovation and excellence in automotive engineering, digitalization, and sustainable mobility solutions, shaping the future of mobility.


Business Process Analyst - Claims & ReturnsRole Overview
The Business Process Analyst for Claims & Returns ensures that the MS Dynamics 365-based SMS solution effectively supports all processes related to dealer claims, supplier returns, and credit note management within the automotive logistics domain. The role bridges business operations and IT, ensuring efficient, compliant, and high-quality handling of reverse logistics and claims processing.


Key ResponsibilitiesMonitoring daily processes in the SMS solution and identifying opportunities for improvement. Providing first-line analysis of issues, coordinating resolution with IT and consultants. Gathering, documenting, and prioritizing enhancement requests from business stakeholders. Collaborating with Global Governance Owners to align solution changes with global process standards. Testing and validating changes (UAT, data checks) before release. Creating and maintaining process documentation, test cases, and training materials. Supporting training, onboarding, and adoption of the SMS solution by end users. Contributing business input to continuous improvement and roadmap discussions.

Must Have Skills
Minimum 5+ years' experience in ERP-driven automotive logistics processes, with hands-on expertise in MS Dynamics 365.


Qualifikationen
Why Join Us?

Be part of a purpose-driven organization that is shaping the future of mobility Work on cutting-edge technologies and global projects Thrive in a collaborative, diverse, and inclusive environment Access world-class infrastructure and continuous learning opportunities

Equal Opportunity Statement


At MBRDI, we are committed to diversity and inclusion. We welcome applications from all qualified individuals, regardless of gender, background, or ability.


Benefits
Mitarbeiterrabatte moglich
Gesundheitsmassnahmen
Mitarbeiterhandy moglich
Essenszulagen
Betriebliche Altersversorgung
Hybrides Arbeiten moglich
Mobilitatsangebote
Mitarbeiter Events
Coaching
Flexible Arbeitszeit moglich
Kinderbetreuung
Parkplatz
Kantine, Cafe
Gute Anbindung
Barrierefreiheit
Betriebsarzt
KontaktMercedes-Benz Research and Development India Private Limited
Plot No. 5-P, EPIP 1st Phase560066 BangaloreDetails zum Standort
MBRDI Recruitment E-Mail: mbrdi_recruitment@mercedes-benz.com