Job Description

ROLES & RESPONSIBILITIES

Key Responsibilities:

Map existing end-to-end operational processes across vendors, identify inefficiencies, and propose streamlined workflows. Build and implement standardized operating procedures, governance frameworks, and escalation paths. Define and track vendor performance metrics, KPIs, SLAs and create reporting dashboards for ongoing visibility. Conduct gap analyses, root-cause assessments, and introduce continuous improvement mechanisms. Facilitate cross-vendor alignment workshops, gather feedback, and ensure adoption of optimized processes. Implement a structured cadence for process health checks, audits, and performance reviews. Support leadership with insights and recommendations for operational decision-making.

Skills & Experience:

7-12 years of experience in Business Process Improvement, Operational Excellence, BPM, or Management Consulting. Strong background in Lean/Six Sigma, process mapping, root-cause analysis, and KPI design. Experience working with large-scale operations involving multiple vendors or distributed teams. Excellent stakeholder management, communication, and change-management skills. Ability to translate complex operational needs into clear frameworks, dashboards, and measurable outcomes.
EXPERIENCE


8-11 Years
SKILLS


Primary Skill: Business Planning & PM
Sub Skill(s): Business Planning & PM
Additional Skill(s): PMO, Support Operations, Business Planning & PM
ABOUT THE COMPANY


Infogain is a human-centered digital platform and software engineering company based out of Silicon Valley. We engineer business outcomes for Fortune 500 companies and digital natives in the technology, healthcare, insurance, travel, telecom, and retail & CPG industries using technologies such as cloud, microservices, automation, IoT, and artificial intelligence. We accelerate experience-led transformation in the delivery of digital platforms. Infogain is also a Microsoft (NASDAQ: MSFT) Gold Partner and Azure Expert Managed Services Provider (MSP).



Infogain, an Apax Funds portfolio company, has offices in California, Washington, Texas, the UK, the UAE, and Singapore, with delivery centers in Seattle, Houston, Austin, Krakow, Noida, Gurgaon, Mumbai, Pune, and Bengaluru.