Job Description

IMMEDIATE JOINING ONLY -- BUSINESS OPERATIONS SPECIALIST

Location:

Ankushapur Village, Ghatkesar -- On-site Role Only

Human and the Beast is looking for an exceptionally driven, disciplined, and multi-skilled individual to join us as a

Business Operations Specialist

-- a challenging, all-encompassing role at the heart of our startup.

This is not a conventional job. This is a rare opportunity to learn

every major function of running a startup from the ground up

-- Finance, Operations, Fulfillment, and Customer Experience. As we scale, the selected candidate will be

promoted into our management team

and take on long-term leadership responsibilities.

About Human and the Beast

Brand Deck: https://drive.google.com/file/d/1niQ9xa7-lOD3nYn5vaWE5OrMSWLaE5Ft/view?usp=sharing

Website: https://humanandthebeast.com/collections/all-products

We are a pet-first brand focused on nutrition, safety, and the extraordinary bond between pets and their humans.

ROLE: BUSINESS OPERATIONS SPECIALIST

This role combines

Accounting

,

Fulfillment Supervision

,

Operations

, and

Customer Service

-- making you the backbone of our day-to-day functioning.

WHAT YOU WILL OWN

1. Accounting & Financial Management

Manage daily accounting operations: AP/AR, GST, TDS, and general ledger entries. Conduct bank, credit card, and account reconciliations. Track and categorize expenses with complete documentation and compliance. Prepare P&L, balance sheet, and cash flow reports for founders. Support budgeting and financial planning activities. Process vendor invoices and customer billing.

2. Fulfillment & Warehouse Operations

Oversee the entire order fulfillment journey -- from order receipt to dispatch. Coordinate with courier partners for pickups, deliveries, NDR resolution, delays, and lost packages. Maintain accurate inventory through stock counts and systematic updates. Lead, train, and supervise fulfillment staff. Implement quality control for picking, packing, and shipment safety. Continuously improve workflow speed, accuracy, and cost efficiency. Keep the warehouse organized, clean, and efficient.

3. Customer Service & Community Support

Handle customer inquiries on orders, products, subscriptions, and deliveries. Resolve issues with empathy and speed, turning challenges into positive experiences. Assist customers with returns, refunds, and subscription modifications. Provide accurate product information, including ingredients and benefits. Collect customer feedback and share insights for improvement. Act as a brand ambassador, communicating our mission with passion. Collaborate across teams to enhance the end-to-end customer journey.

WHO YOU ARE

Experience in accounting, operations, fulfillment, or customer service (multi-role experience is a plus). Strong understanding of accounting principles; proficiency in Tally/QuickBooks preferred. Excellent written and verbal communication skills. Highly organized, proactive, and able to work under pressure. Strong problem-solving skills and high accountability. Ability to multitask across departments without losing accuracy. Must commute daily to

Ankushapur Village, Ghatkesar

. A genuine love for pets and empathy for pet parents. Experience in D2C or subscription brands is an added advantage.

WHY THIS ROLE IS SPECIAL

A Challenging, Multi-Disciplinary Role

You'll manage three core verticals -- Finance, Operations, and Customer Experience. This role demands grit, responsibility, and adaptability.

Learn How to Run a Startup, End-to-End

From accounting to logistics to customer happiness, you'll gain complete visibility into how a startup grows and scales.

Work Directly With the Founders

Receive hands-on mentorship and contribute to decisions that shape the company.

Fast-Track to Management

This role is designed for long-term growth. As the brand scales, you will grow into a

management leadership position

with significant responsibility and benefits.

If you're ready to take on a high-impact role where no two days are the same -- and where your growth will mirror the company's growth -- we'd love to meet you.

Job Type: Full-time

Pay: ?25,000.00 - ?35,000.00 per month

Benefits:

Flexible schedule Paid sick time Paid time off Provident Fund
Application Question(s):

Are you ready to join the job immediately? Will you be able to reliably commute to Ankushapur Village, Ghatkesar for this job on a daily basis?
Language:

English (Required) Hindi (Required) Telugu (Preferred)
Location:

Hyderabad, Telangana (Required)
Work Location: In person

Expected Start Date: 03/12/2025