Job Description

Business Operations Specialist || Remote || INDIA
Department: Business Operations
Employment Type: Full Time
Location: India
Reporting To: Ankur Christian
Description
Under direct supervision, responsible for order and claim management for OM US/CAN; focusing on the entire order to cash process based on business and customer processing requirements. Maintain the integrity of the transactional data in E1 and related entities. Monitors and maintains continuity with customer relationship requirements Assist in other business administration functions as needed
Key Responsibilities
ESSENTIAL DUTIES AND RESPONSIBILITIES
Order Entry and Validation:

• Accurately enter and validate customer purchase orders in the system, primarily using JD Edwards (Oracle ERP).
• Ensure all order details including product codes, pricing, quantities, freight terms, delivery dates, and shipping information are correctly captured and aligned with customer requirements and internal policies.

Order Accuracy and Compliance:

• Conduct thorough checks to verify order integrity and compliance with company policies.
• Identify and correct discrepancies related to part numbers, pricing structures, shipping modes, and tax implications.

Issue Management and Resolution:

• Monitor the end-to-end order fulfillment cycle and proactively address any issues such as: Incorrect product delivery, Delayed shipments or transportation issues, Stock shortages or backorders, Order cancellations or changes.
• Investigate root causes and provide timely resolutions in coordination with relevant departments.

Cross-Functional Collaboration:

• Liaise with internal teams including Sales, Warehouse, Logistics, Finance, and Customer Support to resolve order-related issues and ensure smooth order execution.
• Act as the point of contact for customer inquiries and provide timely updates on order status and issue resolutions

Documentation and Record Keeping:

• Maintain accurate and up-to-date records of all processed orders for audit, reconciliation, and tracking purposes.
• Prepare periodic reports and dashboards related to order volumes, discrepancies, fulfillment timelines, and customer satisfaction

Customer Communication:

• Communicate effectively and professionally with both internal stakeholders and external customers.
• Ensure all customer interactions reflect the company's values and commitment to service excellence.

Adaptability and Time Management:

• Work independently while managing multiple tasks and meeting tight deadlines.
• Adapt to changing business needs, process updates, and technology upgrades.

Skills, Knowledge and Expertise
Skills and Abilities

• Communication -Delivers accurate, clear, and concise messages orally and/or in writing.
• Problem Solving-Uses a logical, systematic search for the source of a problem, determining the most likely cause by eliminating potential causes of a problem.
• Decision Making -Identifies and understands issues, problems, and opportunities; compares alternatives and makes timely decisions.

Education and Experience

• Bachelor's degree preferred
• 0-3 years of relevant job experience

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