Job Description

Description

Under direct supervision, responsible for order and claim management for OM US/CAN; focusing on the entire order to cash process based on business and customer processing requirements. Maintain the integrity of the transactional data in E1 and related entities. Monitors and maintains continuity with customer relationship requirements Assist in other business administration functions as needed

Key Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES

Order Entry and Validation:

Accurately enter and validate customer purchase orders in the system, primarily using

JD Edwards (Oracle ERP)

. Ensure all order details including product codes, pricing, quantities, freight terms, delivery dates, and shipping information are correctly captured and aligned with customer requirements and internal policies.

Order Accuracy and Compliance:

Conduct thorough checks to verify order integrity and compliance with company policies. Identify and correct discrepancies related to part numbers, pricing structures, shipping modes, and tax implications.

Issue Management and Resolution:

Monitor the end-to-end order fulfillment cycle and proactively address any issues such as: Incorrect product delivery, Delayed shipments or transportation issues, Stock shortages or backorders, Order cancellations or changes. Investigate root causes and provide timely resolutions in coordination with relevant departments.

Cross-Functional Collaboration:

Liaise with internal teams including Sales, Warehouse, Logistics, Finance, and Customer Support to resolve order-related issues and ensure smooth order execution. Act as the point of contact for customer inquiries and provide timely updates on order status and issue resolutions

Documentation and Record Keeping:

Maintain accurate and up-to-date records of all processed orders for audit, reconciliation, and tracking purposes. Prepare periodic reports and dashboards related to order volumes, discrepancies, fulfillment timelines, and customer satisfaction

Customer Communication:

Communicate effectively and professionally with both internal stakeholders and external customers. Ensure all customer interactions reflect the company's values and commitment to service excellence.

Adaptability and Time Management:

Work independently while managing multiple tasks and meeting tight deadlines. Adapt to changing business needs, process updates, and technology upgrades.

Skills, Knowledge and Expertise

Skills and Abilities

Communication -Delivers accurate, clear, and concise messages orally and/or in writing. Problem Solving-Uses a logical, systematic search for the source of a problem, determining the most likely cause by eliminating potential causes of a problem. Decision Making -Identifies and understands issues, problems, and opportunities; compares alternatives and makes timely decisions.

Education and Experience

Bachelor's degree preferred 0-3 years of relevant job experience
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About Franklin Electric

Franklin Electric is a global leader in water and energy systems, committed to continuous improvement and innovation to meet the diverse needs of our customers. Our founders in 1944 named the company after America's pioneer electrical engineer, Benjamin Franklin, which lives on today in our culture to drive us to push boundaries and create meaningful change. We offer a comprehensive range of pumps, motors, drives, and controls for residential, commercial, agricultural, industrial, and municipal applications.

More than just a workplace, Franklin Electric is a vibrant and inclusive community of forward-thinkers, united by our mission to drive positive impact worldwide. Our culture fosters career growth and personal development, with a focus on promoting from within and nurturing talent. Our recent awards in "America's Most Responsible Companies", "Most Trusted Companies" by Newsweek, "America's Climate Leaders" and "Indiana's Best Places to Work" attest, we're dedicated to upholding the highest standards of corporate responsibility.

At Franklin Electric, we believe that everyone deserves to be treated fairly and respectfully, and that our diversity of thought, culture and experience makes us a stronger company. Our commitment to social responsibility is evident in programs like the Franklin Women's Network and our philanthropic efforts through the Franklin Wells for the World Foundation. Through these endeavors, we've provided clean water to over 284,000 people in 12 countries, addressing the global water crisis head-on,

Locally in our communities, the Franklin Electric Charitable and Educational Foundation (FECEF) supports causes close to our hearts, such as United Way, Boys & Girls Club, and Big Brothers Big Sisters. Our dedication to excellence extends beyond our products and services, shaping a brighter future for both our employees and the communities we serve. Join us in driving meaningful change and making a difference with Franklin Electric.