Job Description

Manage relationships with airlines, hotels, transport providers, and our clients Monitor costs, margins, and profitability of travel products Negotiate rates to ensure competitive pricing and service quality Monitor vendor performance and SLA compliance This role ensures smooth end-to-end event delivery, efficient team management, vendor coordination, budget control, and adherence to timelines and quality standards. the role in turning creative concepts into successful, on-ground executions. Maintain strong relationships with suppliers to ensure quality and cost efficiency Monitor vendor performance and compliance. Identify, negotiate, and manage vendors (venues, decorators, AV, logistics, catering, security, etc. Ensure high levels of customer satisfaction throughout the travel lifecycle Handle escalations, complaints, and service recovery Implement service standards and quality assurance processes Develop and implement standard operating procedures (SOPs) Identify opportunities to improve efficiency, quality, and scalability Conduct post-event evaluations and reporting Lead and manage operations managers, travel consultants, and support staff Set performance goals, conduct training, and improve team productivity Ensure coordination between sales, reservations, finance, and clients services teams Ensure compliance with travel regulations, visa requirements, insurance, and company policies Manage risk assessments, emergency handling, and crisis management for travelers Develop and implement SOPs for travel operations Improve operational efficiency through automation and travel technology tools (CRM, GDS, booking platforms) Ensure data accuracy and reporting. Prepare and manage operational budgets Monitor costs, margins, and profitability of travel products Implement cost-saving initiatives without compromising service quality Strong leadership and decision-making abilities Excellent knowledge of travel operations and destinations Strong vendor negotiation and relationship management skills Customer-centric mindset Ability to manage multiple priorities under pressure Strong analytical and financial acumen

Qualifications & Experience

Bachelor's degree in Travel & Tourism, Hospitality, Business Administration, or related field 8-10 years of experience in travel operations, with at least 4-6 years in a leadership role Experience in Mice Company, corporate travel, or inbound/outbound tour operations
Work Conditions

Flexible working hours, including weekends and holidays Occasional travel for vendor meetings and client events
Job Type: Full-time

Pay: ?35,000.00 - ?50,000.00 per month

Benefits:

Health insurance Provident Fund
Work Location: Remote