Job Description

About VOIS_VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.
Over 29,000 highly skilled individuals are dedicated to being Vodafone Group's partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.
Established in 2006, _VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.VOIS India
In 2009, _VOIS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, _VOIS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more.Role PurposeRole purpose:
The Business Operations lead will be responsible for overseeing and optimizing the day-to-day operations of the business. This role requires a strategic thinker with strong interpersonal & presentation skills and the ability to drive operational excellence across various departments. The ideal candidate will have a proven track record in managing business operations, improving processes, and ensuring the efficient functioning of the organization. In incumbent is required to demonstrate a good understanding of concepts and procedures within his/her own discipline and ensure a high quality of services/tasks are delivered.Core competencies, knowledge, and experience:

• Financial Acumen: Strong understanding of financial principles, including budget management, cost control, and financial reporting
• Strategic Planning and Analysis: The ability to anticipate future needs and develop strategies to meet them
• Project Management: Track record in managing and delivering strategic projects
• Data-Driven Decision Making: Ability to analyse data and make informed decisions based on insights and trends
• Communication: Excellent communication skills to collaborate effectively with cross-functional teams and senior management

Technology Proficiency: Expert proficiency in Microsoft Office tools, particularly PowerPoint, Word, and Excel

• Excellent organizational skills with an ability to think proactively and prioritize work.

Must have Technical / Professional Qualifications:

• Bachelor's degree course in Accounting/ Commerce
• A minimum of 10-12 + years working in an operational function within matrix organizations.
• Depth of knowledge in telecoms and business understanding is added advantage
• Track record in managing and delivering strategic projects
• Proficient in advanced excel & PPT.
• Strong analytical skills
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and senior management.
• Detail-oriented with a high level of accuracy in work.

Job Responsibility:

• P&L Governance: Oversee and manage the governance of the Profit and Loss statements, ensuring accuracy, consistency, and compliance with accounting standards.

Financial Planning & Budgeting - 5+7; 9+3 & 9+15: Travels, Headcount, Staff welfare, L&D, IT. Develop, monitor, and manage budgets, ensuring alignment with D&A COE goals and financial targets.

• Financial Reporting: Prepare and present financial reports to senior management, highlighting key insights, variances, and actionable recommendations. Monthly validation of financial reports, re-class costs if any.
• Headcount management - approved vs active, CC & RM mapping validation, corrections, business cases: approved and WIP, prepare & share monthly FTE summary
• Audit management -Stay compliant in all audits - Fraud, BCP, ISO, Tax etc.
• Cost Control: Identify areas for cost optimization and implement strategies to enhance financial efficiency and reduce unnecessary expenditures. Cost center creation as per approved BC.
• Support LT as needed with people and training agenda - People strategy, People plan, Townhalls, Annual day etc. People survey - Analysis, planning & action
• Customer satisfaction Survey - Analysis, action planning & submission, Reviews and tracking.
• Manpower planning and tracking through Recruitment, Referrals, Open positions tracking.

Establish & maintain Service catalogue & tech stack for team; Productivity & progress KPIs; Governance & ways of working with stakeholders; RCSA (Risk Control Self-Assessment) . This should be driven in close partnership with the Service Controlling function in this vertical.VOIS Equal Opportunity Employer Commitment_VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees' growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the Top 5 Best Workplaces for Diversity, Equity, and Inclusion, Top 10 Best Workplaces for Women, Top 25 Best Workplaces in IT & IT-BPM and 14th Overall Best Workplaces in India by the Great Place to Work Institute in 2023. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do.By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills!Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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