Job Description

Role Overview

We are looking for a proactive and detail-oriented

Business Operations Executive

to join our core operations team. This role is essential in ensuring smooth day-to-day business operations including order processing, vendor management, logistics coordination, and customer interaction. The ideal candidate will bring strong organizational and communication skills, along with the ability to thrive in a fast-paced environment.

Key Responsibilities

Process and manage orders through the VPLAK Admin portal, coordinating pickups and deliveries while ensuring compliance with GST laws. Monitor shipments to ensure timely dispatch and delivery; proactively resolve delays and logistics issues. Research, evaluate, and negotiate with vendors to maintain productive relationships aligned with company policies. Coordinate with courier and logistics partners to manage delivery timelines, weight disputes, COD remittances, and billing discrepancies. Handle customer interactions via phone, email, and WhatsApp, ensuring prompt and professional communication as per SLAs. Liaise with senior management to define operational goals and support the development of long-term strategies. Assist in creating and managing budgets, monitor expenditures, and optimize operational costs. Supervise internal and third-party service providers to maintain efficient operations and ensure facility satisfaction.

Requirements

Proven experience in

vendor management

with strong negotiation and convincing skills. Excellent verbal and written communication skills for professional customer engagement. Strong

leadership qualities

and ability to handle team coordination when needed. High attention to detail in managing order processes and documentation. Ability to multitask and prioritize effectively in a dynamic work environment. Experience in dealing with

logistics providers

and courier service partners. Fast decision-making ability aligned with real-time operational needs.
Job Types: Full-time, Permanent

Pay: ?20,000.00 - ?30,000.00 per month

Work Location: In person