Job Description

Role Overview:

The Business Operations Associate will support day-to-day operational activities of the academy, ensuring smooth coordination between sales, coaches, parents, and internal teams. The role focuses on execution, tracking, and process adherence to support city-level growth and service quality.

Required Skills & Qualifications:

Graduate in any discipline (Operations, Business, or Sports background preferred) 1-3 years of experience in operations, coordination, or admin roles Strong follow-up and coordination skills Comfortable with Google Sheets, Docs, and WhatsApp-based coordination Basic understanding of sales and customer service Good communication skills (English + local language)
Key Responsibilities:1. Daily Operations & Coordination

Coordinate daily academy operations across assigned centers Act as a point of contact between coaches, sales team, and parents Ensure sessions are conducted as per schedule and standards Track attendance and session completion
2. Process Execution & Tracking

Update and maintain operational trackers (attendance, enquiries, conversions, payments) Follow defined SOPs and ensure compliance at center level Escalate operational issues with clear documentation Support implementation of new processes and tools
3. Sales & Enrollment Support

Support the sales team with enquiry tracking and follow-ups Coordinate demo sessions and trial class scheduling Assist in student onboarding and documentation Track conversions from enquiry to enrollment
4. Coach & Center Support

Support coach scheduling and substitutions Ensure required equipment and infrastructure availability Collect regular feedback from coaches and parents Assist in resolving basic on-ground issues
5. Reporting & Documentation

Prepare daily and weekly operational reports Maintain accurate records in Google Sheets / CRM tools Share status updates with city and central teams Support audits and internal reviews
Preferred Traits:

High ownership and accountability Ability to manage multiple tasks and priorities Problem-solving mindset Willingness to work on-ground and flexible hours (as per session schedules) Interest in sports / education sector
Growth Path:

Business Operations Associate ? City Operations Lead ? Regional Operations Manager Opportunity to take ownership of multiple centers and city-level operations
Job Types: Full-time, Permanent

Pay: ?18,000.00 - ?30,000.00 per month

Work Location: In person