Job Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.


Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure.


The Capabilities organization leads the global standardization, development and maintenance of highly complex business rules supporting the Global Servicing Network at American Express. Searching for Senior Developer to join our organization and add value on the evolution of our existing capabilities built on PEGA.

The PEGA resource will be responsible to plan, configure, test, implement, monitor and document as appropriate the business configurable aspects of PEGA applications Will be responsible to evaluate user requests to determine feasibility, cost and time required to meet customer needs. Will be responsible for providing technical assistance whenever required. Will prepare the appropriate documentation to illustrate the sequence of steps that the system should follow and describe the activities and operations involved in the Business rules according to user requirements. Will convert project specifications into PEGA Business Rules, entering program codes into the PEGA applications to run and test the Business Rules. Will be responsible to observe, evaluate and detect logic errors during program test, replace and modify to correct errors. Will work in conjunction with Business and Technologies to formulate plans outlining the steps required to create and configure business rules using structured analysis and design, will submit these plans to users for approval. Will analyse, review and alter Business Rules to increase efficiency or adapt to new requirements, write documentation to describe application configuration, logic and corrections. Will assist users to solve problems, recreating steps taken by user to locate source of problems and reconfigure business rules. Will be responsible to provide technical assistance to users, monitor performance of Business Rules after implementation and oversee installation of Business Rules.

Minimum Qualifications

+ Good understanding of multiple PEGA frameworks: CPM Smart Dispute and Smart Investigation. + Proven self-starter with creative thinking, strong analytical and problem solving skills.
+ Proven Communication and Relation Management Skills.
+ Technologies Proficient to understand how the current system fit with the enterprise-wide vision of GSN Capabilities
+ Strong knowledge of SDLC.
+ Ability to work on multiple projects simultaneously.
+ PC Skills, Experience with MS Office Suite (Intermediate).
+ Creative problem solving (Innovative)
+ Excellent technical and analytical aptitude
+ Self-starter with a curiosity and appetite for new technology,
+ Teamwork & ability to multi-task
+ Excellent communication skills
+ Ability to influence and lead others
+ Ability to coach and mentor
+ Excellent Project management skills.
+ Results driven
+ Willingness to understand the business and participate in discussions around project requirements





We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.


Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.