Job Description

Skill required:

Talent Development - Learning Delivery Operations

Designation:

Business Interlock Associate

Qualifications:

BSc/BCom/Bachelor of Arts

Years of Experience:

2 to 3 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song-- all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs Talent Development involves creating and implementing programs to enhance employees skills and career growth. This includes training, mentoring, and performance management. The goal is to help employees reach their full potential and contribute effectively to the organization. Responsibilities also include identifying skill gaps and developing strategies to address them. This role is essential for fostering a skilled and motivated workforce. Ensure successful delivery of learning solutions and review their effectiveness and applicability. Education Equivalent Bachelor's degree - B.A / B.Com / B.Sc / B.Tech Experience Upto 2 years of Analyst experience. Exposure to voice process (technical sector) / Learning coordination sector preferable

What are we looking for?

o MS Office skills: Ability to understand and make sense of large amounts of data in a complex environment, strong Excel & Word skills, working knowledge of other MS Office Suite (Outlook, PowerPoint & One Note) applications, ability to comprehend and quickly learn client data bases / menu based systems and ability to present data in a comprehensible format o Client Interfacing skills (Email & Phone): Good Email etiquette, strong email drafting & keyboard skills and good phone etiquette / technique o English language proficiency: Strong written & verbal communication skills - grammar, right word choice, sentence structure, precise / relevant content, smooth thought flow and the ability to present more information in a short span of time / space sensibly o Good organizational, prioritisation and multi-tasking skills. o Strong analytical and problem solving skills. o Multi-cultural awareness. o Passion for customer service. o Team player. o Attention to detail. o Focus on high data accuracy. o Quality driven - in communications and all system transactions. o Ability to deal with customer complaints in a professional and friendly manner and escalate where appropriate

Roles and Responsibilities:

oo Perform Scheduling of Internal and External courses from demand schedules, based on planned volumes and locations and using specified resources. o Perform daily scheduling tasks in multiple Learning Management Systems (LMS) systems, taking into consideration the different national holidays by country and location. o Proficient in learner profile management, support learning admin activities for compliance training and feedback collation o Upload Learning Assessments and Learning admin activities for On Demand/ADHOC Learning requests o Use Learning Management Systems (e.g. Workday LMS) to input class details for course schedules. o Complete system screens to accurately enter data to Client Systems / LMS. o Contact vendors, external instructors, facility owners etc. to arrange and confirm class schedules. Support setting up of Virtual class rooms(Teams, Zoom etc) o Allocate rooms, visual aids, instructor to courses based on defined business rules. o Solve basic resource conflicts by selecting viable alternatives from a defined list. o Escalate potential issues to Delivery Services Management, Capability Management and / or Scheduling Team Lead. o Assign Instructor resources based on guidance documents showing the required parameters to be used. o Work with team lead and the QA role to ensure that the best-fit resources are assigned. This may include reworking the schedule following reassignment of internal instructors to meet utilization guidelines or from classes that get cancelled. o Respond to incoming mail in the Scheduling mailbox and respond within the timeframes stated in agreement and processes. o Update session information accurately and on time. o Ensure Cancellation policies are being followed. o Perform basic financial calculations to establish whether class enrolment generates required revenue and margin.




BSc,BCom,Bachelor of Arts