Job Description

Profile: Business Head
Experience: 10+ years of experience in retail, with at least 5 years in a senior leadership role
Role Overview:
The Business Head - Retail will be responsible for driving growth, profitability, and operational excellence in the premium electronics retail business. This leadership role requires a strategic thinker with deep retail knowledge, strong business acumen, and the ability to build high-performing teams while maintaining global standards of customer experience.
Key Responsibilities:
Business Leadership & Strategy

• Define and execute the overall business strategy for premium electronics retail across regions.
• Drive top-line revenue growth and bottom-line profitability.
• Build annual business plans, sales forecasts, and retail expansion strategies.
• Visit points of sale to evaluate opportunities, challenges & improvement scopes.

Retail Operations & Customer Experience

• Ensure seamless operations across all mono-brand retail stores as per global guidelines and store formats.
• Maintain retail standards in merchandising and customer experience.
• Implement customer engagement programs to enhance loyalty and satisfaction.

Sales & Marketing

• Achieve monthly, quarterly, and annual sales targets.
• Design and execute localized marketing campaigns aligned with the marketing team.
• Monitor competitor activity and market trends to identify growth opportunities.

Team Leadership & Development

• Lead, mentor, and inspire a team of Regional Managers, Cluster Managers, Store Managers, sales & support staff; conduct regular sales-review calls with all managers.
• Build a culture of performance, accountability, and customer focus.
• Implement training programs (in collaboration with technology partners) to enhance staff capabilities.

Vendor & Stakeholder Management

• Liaise with technology partners to align on business strategies, reporting, and compliance.
• Manage key vendor partnerships and ensure smooth supply chain & inventory management.
• Provide business insights and updates to top management regularly.

Financial Management

• Take full P&L responsibility for the retail business.
• Optimize costs while ensuring customer experience and service quality.
• Manage inventory, working capital, and store profitability effectively.

Key Skills & Competencies

• Strong leadership and people management skills
• Proven track record in retail business management (preferably premium / consumer electronics / lifestyle)
• Excellent business acumen with strong P&L management experience
• Deep understanding of retail operations, customer experience, and sales
• Strong communication, negotiation, and stakeholder management skills
• Ability to think strategically and execute tactically

Qualifications & Experience:

• Graduate / Postgraduate in Business Administration, Sales, or Retail Management
• 10+ years of experience in retail, with at least 5 years in a senior leadership role
• Prior experience in managing premium brand retail (electronics / lifestyle) preferred

What We Offer:

• Opportunity to lead one of the fastest-growing premium electronics retail networks in India
• Entrepreneurial freedom with high responsibility
• Competitive compensation with performance-linked incentives
• Exposure to global best practices in premium retail

Skills Required