Job Description

Profile:

Business Head

Experience:

10+ years of experience in retail, with at least 5 years in a senior leadership role

Role Overview:

The Business Head - Retail will be responsible for driving growth, profitability, and operational excellence in the premium electronics retail business. This leadership role requires a strategic thinker with deep retail knowledge, strong business acumen, and the ability to build high-performing teams while maintaining global standards of customer experience.

Key Responsibilities:

Business Leadership & Strategy

Define and execute the overall business strategy for premium electronics retail across regions. Drive top-line revenue growth and bottom-line profitability. Build annual business plans, sales forecasts, and retail expansion strategies. Visit points of sale to evaluate opportunities, challenges & improvement scopes.

Retail Operations & Customer Experience

Ensure seamless operations across all mono-brand retail stores as per global guidelines and store formats. Maintain retail standards in merchandising and customer experience. Implement customer engagement programs to enhance loyalty and satisfaction.

Sales & Marketing

Achieve monthly, quarterly, and annual sales targets. Design and execute localized marketing campaigns aligned with the marketing team. Monitor competitor activity and market trends to identify growth opportunities.

Team Leadership & Deve

lopment

Lead, mentor, and inspire a team of Regional Managers, Cluster Managers, Store Managers, sales & support staff; conduct regular sales-review calls with all managers. Build a culture of performance, accountability, and customer focus. Implement training programs (in collaboration with technology partners) to enhance staff capabilities.

Vendor & Stakeholder Management

Liaise with technology partners to align on business strategies, reporting, and compliance. Manage key vendor partnerships and ensure smooth supply chain & inventory management. Provide business insights and updates to top management regularly.

Financial Management

Take full P&L responsibility for the retail business. Optimize costs while ensuring customer experience and service quality. Manage inventory, working capital, and store profitability effectively.

Key Skills & Competencies

Strong leadership and people management skills Proven track record in retail business management (preferably premium / consumer electronics / lifestyle) Excellent business acumen with strong P&L management experience Deep understanding of retail operations, customer experience, and sales Strong communication, negotiation, and stakeholder management skills Ability to think strategically and execute tactically

Qualifications & Experience:

Graduate / Postgraduate in Business Administration, Sales, or Retail Management 10+ years of experience in retail, with at least 5 years in a senior leadership role Prior experience in managing premium brand retail (electronics / lifestyle) preferred

What We Offer:

Opportunity to lead one of the fastest-growing premium electronics retail networks in India Entrepreneurial freedom with high responsibility Competitive compensation with performance-linked incentives * Exposure to global best practices in premium retail