Job Description

Heiley Office360 is seeking a smart, coachable, and execution-driven leader to work closely with the Founder and oversee end-to-end business operations. This role is ideal for someone who can combine strong operational discipline with strategic thinking--driving performance, launching new products, managing teams, and setting up new branches.

If you are someone who wants to scale into a future

COO-level position

, this role is designed for you.

Key ResponsibilitiesOperational Excellence

Oversee

daily operations

to ensure smooth functioning across all Office360 units. Maintain strict

CRM discipline

, ensuring updated records and timely follow-ups.

Team Leadership & Performance

Manage and guide a team of

10-20 members

across sales, operations, and after-sales. Conduct

weekly performance reviews

, track KPIs, and implement improvements.

Product & Business Expansion

Execute

new product launches

, including pricing, combo creation, and value additions. Lead

new branch setups

, coordinate franchise operations, and ensure SOP implementation.

Marketing & Coordination

Coordinate with the marketing team for campaigns, branding, and lead generation activities. Support cross-functional communication and ensure alignment with business goals.

Reporting & Dashboards

Create and manage

KPI dashboards

, daily/weekly reports, and performance trackers. Present insights and recommendations directly to the Founder.

Strategic Execution

Translate the

Founder's vision into actionable plans

and ensure timely execution. Identify gaps, suggest improvements, and implement systems/processes to enhance efficiency.

Ideal Candidate Profile

Previous experience in

business operations, business development, or general management

. Strong ability to multitask, prioritise, and independently own deliverables. High accountability and leadership maturity. Experience in coworking/operations-led industries is a

plus

, but not mandatory.
Job Types: Full-time, Permanent

Pay: ?30,000.00 - ?35,000.00 per month

Benefits:

Cell phone reimbursement Leave encashment
Application Question(s):

Are you located in Kochi? How many years of experience do you have?
Work Location: In person