to accelerate Refrens.com's expansion and enhance customer success. In this role, you'll operate at the intersection of
business strategy, customer engagement, and product growth
-- driving initiatives that directly impact revenue, retention, and overall user satisfaction.
Key Responsibilities:
Understand Customer Behavior:
Analyze user needs, feedback, and patterns to inform growth strategies and enhance retention.
Client Acquisition & Relationship Building:
Reach out to potential clients, present Refrens.com's solutions, and tailor offerings to their specific business needs.
Strategic Growth Planning:
Design and implement data-driven strategies to increase user acquisition, engagement, and monetization.
Performance Analysis:
Track key metrics, evaluate outcomes, and continuously optimize campaigns for better results.
Cross-functional Collaboration:
Work with Marketing, Sales, and Product teams to refine offerings -- with a strong focus on advancing our
Bookkeeping module
and other growth-driven features.
What We're Looking For:
Education:
Bachelor's degree in Business, Management, or a related field.
Industry Knowledge:
Familiarity with the
accounting or finance domain
is a plus.
Communication:
Strong written and verbal communication skills with the ability to engage clients effectively.
Analytical Mindset:
Proficient with CRM tools and data analytics for decision-making.
Proactive & Adaptable:
Self-starter who thrives in a fast-paced, dynamic environment.
Collaborative:
Team player who works seamlessly across functions to deliver results.
About Refrens.com:
Refrens.com
is a leading
business operating system
trusted by over
350,000 freelancers, agencies, and small businesses across 178+ countries
. Our platform empowers users with tools for
bookkeeping, lead management, and business networking
-- helping them streamline operations and grow faster.
Backed by top investors like
Kunal Shah, Vijay Shekhar Sharma, Dinesh Agarwal, and Anupam Mittal
, Refrens.com is building the future of work and enabling small businesses to operate smarter and scale globally.
Why Join Us:
Be part of a fast-growing tech company with global impact.
Work directly with leadership on strategic growth initiatives.
See your ideas and execution drive real business outcomes.
Enjoy a collaborative, innovative, and performance-driven culture.
Job Types: Full-time, Permanent
Pay: ₹250,000.00 - ₹500,000.00 per year
Benefits:
Health insurance
Provident Fund
Work Location: In person
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