Job Description

Project Role :

Business Function Implement Practitioner

Project Role Description :

Support the implementation of activities for a specific business function to improve performance for a function end to end. Activities include analyzing and designing/re-designing business processes and/or defining parts of an organization.

Must have skills :

Salesforce Service Cloud

Good to have skills :

NA

Minimum

5

year(s) of experience is required

Educational Qualification :

15 years full time education



Summary: As a Business Function Implement Practitioner, you will support the implementation of activities for a specific business function aimed at enhancing overall performance. Your typical day will involve collaborating with various stakeholders to analyze current business processes, identifying areas for improvement, and designing effective solutions that align with organizational goals. You will engage in discussions to understand the needs of different teams and contribute to the re-design of processes, ensuring that the changes implemented lead to measurable improvements in efficiency and effectiveness. Roles & Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Facilitate workshops and meetings to gather requirements and feedback from stakeholders. - Monitor the implementation of solutions to ensure they meet the desired outcomes. Professional & Technical Skills: - Must To Have Skills: Proficiency in Salesforce Service Cloud. - Experience with customer relationship management systems. - Strong analytical skills to assess business processes and identify improvement opportunities. - Ability to communicate effectively with diverse teams and stakeholders. - Familiarity with project management methodologies. Additional Information: - The candidate should have minimum 5 years of experience in Salesforce Service Cloud. - This position is based at our Bengaluru office. - A 15 years full time education is required.




15 years full time education