Job Description

About this role:

Wells Fargo is seeking a...

In this role, you will:

Support in implementation of initiatives related to operations and Business Execution across multiple lines of business Identify opportunities to improve processes and provide support to a variety of diverse support functions or operations Perform moderately complex cross organizational administrative, transactional, and operational tasks including policy or process changes, process improvements, and technology enhancement tasks Receive direction from supervisors Assist with the administration of Strategy and Execution programs, projects, or processes specific to the business Interact with colleagues of a specific line of business for the purpose of executing a variety of programs, services, and initiatives This role is to perform audit of the work completed by the Operations team members. He / She needs to possess good knowledge on the subject and have a keen eye for detail while performing the job responsibilities. He / She needs to be responsible for reviewing actions, transactions, documentation, processes, and programs to ensure quality standards are met, relevant controls are followed and executed, and deficiencies are identified and addressed. Besides performing audit, the team member is responsible to provide the root cause analysis of the errors marked for the trends to be looked at by the business partners.

Required Qualifications:

2+ years of Administrative Support, or Business Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Required Qualifications for Europe, Middle East & Africa only:

Experience in Administrative Support, or Business Support, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Responsibilities

Performs a variety of Quality assurance operational tasks for the low to mid complex processes or functions


Partner with operations to help identify, research, resolve and report all discrepancies related to quality findings


Providing support to new joiners/existing team members on queries related to process


Ability to innovate by simplify the process, eradicating waste and eliminating duplication of work


Exercises some judgment within guidelines


Ability to connect with LOB partners on conference calls/understand updates etc.


The role of Quality Assurance Administrator is to perform audit of the work completed by the Operations team members.


Performs a variety of Quality assurance operational tasks for the low to mid complex processes or functions.


Partner with operations to help identify, research, resolve and report all discrepancies related to quality findings.


He/She needs to possess good knowledge on the subject and have a keen eye for detail while performing the job responsibilities.


Providing support to new joiners/existing team members on queries related to process.


Besides performing audit, the team member is responsible to provide the root cause analysis of the errors marked for the trends to be looked at by the business partners.


Duties may include - assigning, receiving, and reviewing incoming work, contacting appropriate resources as needed, resolving complex customer/client requests using multiple resources and records.

Essential Qualifications

University degree in Business or related discipline


Mortgage industry experience preferred


Experience of at least one year in Document Management


Intermediate Microsoft Office skills


Good analytical skills with eye to details


Fluency in English and Strong communication skills both written and spoken

Desired Qualifications

Quality-Oriented. Demonstrates high-level of attention to detail meeting deadlines Working knowledge in back office processing experience or its equivalent


College graduate, preferably in Commerce


Demonstrates a high degree of reliability, integrity, and trustworthiness in all areas


Takes ownership for responsibilities.


Recognizes and respects the strengths of others in the organization


Can adapt to a changing environment and circumstances


Exhibits a commitment to the company

Posting End Date:

13 Nov 2025

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.



Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.



Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.



b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.