Job Description

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
Position Details Job Summary
Global Delivery Services (GDS) is a driving force behind EY’s globalization – currently incorporating Procurement, Talent, Finance and Accounting, IT, Risk management, Talent, Creative Agency, Learning Solutions and Program Execution Services – it aims to achieve effectiveness and efficiency to provide sustainable value and is at the core of EY’s most notable transformation projects.
Accountabilities:

• Creates value to clients independently- brings excellent process improvement, project and change management skills and past client experiences
• Deploys consulting best practice, knowledge and techniques when undertaking work
• Exhibit passion for Business and Service Excellence being an ambassador for such practices across work streams
• Performs rapid assessment of current landscape for clients and provide insights around hypothesis and solutions
• Manage business stakeholders across different levels and build strong relationship
• Manage direct onshore facing projects independently
• As a team member, assists in providing smooth delivery of internal project/program outcomes

Responsibilities

• Assess end to end processes to identify improvement/automation opportunities and create automation/transformation roadmap
• Knowledge of Business Process Re-Engineering, Six-sigma concepts of DMAIC, Project Management (and all tools included therein)
• Mentoring & experience in creating, reviewing & closure of projects
• Well versed with contemporary technologies & leading tools, RPA (attended/unattended) automation, Machine learning, Artificial Intelligence and Analytics, also have a proven record of implementing large scale Transformation project.
• Experience in process due diligence and diagnostics, building solutions and process restructuring.
• Presenting data, sharing analysis, and getting concurrence from stakeholders on actions (for assigned processes)
• Willingness & quick to learn new processes
• Ability to set up lagged and leading indicators for measurement in the system
• Build and drive calibration models to drive standardization across onshore and offshore
• Ability to decipher metrics both independent and derived
• Predictive methods of defect deduction and setting up of root cause corrective system for robust assurance
• Experience in delivering end to end projects delivering on key metrics around customer satisfaction, cost reduction and efficiency improvement
• Be able to draw focus to each key management area — governance, leadership, planning, customers, employees, processes, suppliers & partners, resource management, performance measurement
• Drive focus on tracking internal performance and benchmarking against other organizations - to identify improvement, spark innovation and exceptional results
• Be able to ensure all efforts are aligned with organizations’ vision and mission
• Reduce non-value-add activity including errors and duplication of work
• Find ways to optimize customer experience and satisfaction
• Frame clear guiding principles to identify interdependencies and linkages between management area — create culture of excellence by implementing best practices across the organization
• Be able to integrate and coordinate ways to drive tangible results – defined practices and performance measures for each management area to drive progress
• Provide guidance to the organisation or practise to implement initiatives and comply with excellence criteria and requirements
• Assist in achieving superior user experience, with focus on creating powerful user feedbacks by enabling loyalty programs, customer service improvement, product/service optimization
• Provide guidance to realize sustainability ambitions effectively and responsibly by providing end–to-end services, including strategy, due diligence and deal advisory
• Deliver innovative strategy for business processes by establishing innovation management frameworks
• Provide functional advisory for end-to-end management of Services Process optimization & Continuous improvement
• Build process of automating events, processes, tasks, and business functions in areas of functional advisory
• Aligning knowledge function for busines and improve documentation processes and optimize overall information management
• Focus on creating the best end customer perception towards a product or service, including relationship building, measuring customer satisfaction, and improving the overall user experience
• Make use of market research and analysis to help design better products and improve existing ones
• Demonstrated skill at data cleansing, data quality assessment and using analytics for data assessment
• Should have taken part in Continuous improvement initiatives (KAIZEN) and other Quality related initiatives to spread the quality awareness
• Collaborate with various functions to ensure the system solutions meet the functional requirements
• Assertive, strong orientation to statistical analysis, good team player & willingness to lead teams not reporting into them, should be able to grow into leadership roles after graduation from the GB/BB role.

Required experience:

• Total experience between 8-10 years
• Strong experience in problem solving and driving change through technology
• Should have an experience managing or supporting workstreams/project initiatives in large scale transformation projects
• Competencies/ skills/Qualifications/Certifications:
• Lean Six Sigma Green Belt/Black Belt certification is an advantage
• Knowledge and experience with EFQM, MBNQA, KAQA, ISO 9001, TQM and other similar best practises/frameworks
• Experience of having done BPMS or trained on BPMS (Business Process Management System)
• Experience in implementation of visualization concepts, building reports and ability to derive intelligence from it would be an added advantage
• Exposure on Robotics Process Automation and any other transformation tools will be an added advantage
• Knowledge of statistical tools, business analytics tools like Tableau, Power-BI or similar tools
• Knowledge of data science and exposure to decision science projects
• Knowledge of agile framework would be helpful

Other skills:

• Excellent Communication skills, result-oriented, self-driven person with a high energy level, analytical and structured with extensive experience with high-performance teams
• Self-starter who can work independently, displays initiative and is a problem solver
• Good Facilitator scheduling sessions and meetings
• Affinity and/or experience with data and IT
• Affinity with and/or experience in the government and public sector

What we offer:
We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development. At EY, your competencies and your areas of interest will determine your future, plus we offer you:

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY | Building a better working world
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.