Job Description

Department
Business Excellence
Job posted on
Jul 21, 2025
Employment type
White Collar - Confirmed

Purpose of the Role:

The role holder will orchestrate the overall critical Business Excellence initiatives with respect to Project Management, Master Data Management & Data Analytics with relevant sales and Marketing stake holders.

Defining Result Outcomes

:

Key Expectations of Stakeholders

Result Outcomes to achieve expectations

Project Management

Design, Run, Collaborate, and provide timely status check to Head BE and all business stake holders on the various CRM projects running in ELGi



Master Data Management

Function as a business SPOC to ensure timely corrections of master data and transactions data for the CRM engine, thereby ensuring the data visibility and output is in line with org goals



Data Analytics

Function as a bridge between PBI developer and Business stakeholders to gather requirements for Dashboards, and ensure the right data point is provided to the developer for developing the desired dashboards



Cadence on MDM

Owning the long-term Master data management cadence for running smooth and hygienic data touch points in CRM, thereby ensuring quality data input and Output in CRM



Continuous improvements in CRM

Conduct timely feedback sessions with CRM end users to understand system related / data related needs, and ensure the right solution is provided by coordinating with BE team, DNA, IT and business stake holders

Defining Enabling Outcomes:

Result Outcomes to achieve expectations

Enabling outcomes to achieve results outcomes

Project Management

Usage of professional tools for Project management to be looked at, to give a seamless output visibility to all BE stake holders



Master Data Management

Reduction in number of data errors while the business stake holders are viewing the dashboard for effective decision making



Data Analytics

Closure on business needs in terms of automated PBI dashboards, sign off from the concerned team who has given business requirement



Cadence on MDM

Long term MDM tool to be evaluated, to ensure correct master data lies in CRM and allied systems, as an intermediatory solution, PBI can be looked at



Continuous improvements in CRM

Need based evaluation methods to be adopted, in line with BE framework