Job Description

NOTE: please apply only if you have at least 4 years experience in business development role for BPO (getting new processes for BPOs)

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We are seeking an ambitious, results-driven, and experienced Business Development Manager with a proven track record in the BPO industry to join our team. The ideal candidate will be responsible for identifying, developing, and closing new business opportunities, expanding our client base, and contributing significantly to our revenue growth. This role requires a strategic thinker, an exceptional communicator, and a skilled negotiator who can understand client needs and position our tailored BPO solutions effectively.

Key Responsibilities:

Market Research & Opportunity Identification:

Conduct in-depth market research to identify new business opportunities, growth areas, industry trends, and potential clients within target sectors (e.g., specific geographies, verticals, or service lines). Analyze competitor activities and market positioning to identify competitive advantages and areas for differentiation. Proactively generate new leads through various channels including networking, cold calling, email campaigns, industry events, and leveraging professional networks.

Client Relationship Management:

Build and nurture strong, long-lasting relationships with prospective clients, understanding their business challenges and strategic objectives. Act as a primary point of contact for new business inquiries, developing tailored solutions that align with client requirements. Collaborate with internal teams (e.g., Solutions, Operations, IT) to ensure proposed BPO solutions are comprehensive, competitive, and meet client expectations.

Sales Cycle Management:

Manage the entire sales cycle from initial lead generation, qualification, proposal development, presentation, negotiation, to contract closure. Prepare and deliver compelling sales presentations, proposals (RFPs/RFIs/RFQs), and pitches to C-level executives and key decision-makers. Negotiate contract terms and pricing to achieve mutually beneficial agreements and close deals effectively. Maintain a robust sales pipeline and accurately forecast sales opportunities using CRM software (e.g., Salesforce, HubSpot).

Strategic Contribution:

Develop and execute comprehensive business development strategies aligned with company growth objectives. Identify potential strategic partnerships and alliances that can expand our market reach and service offerings. Provide regular reports and insights on sales activities, market trends, and competitive landscape to senior management.

Brand Advocacy & Industry Engagement:

Represent [Your Company Name] at industry conferences, trade shows, and networking events to build brand awareness and establish valuable connections. Stay abreast of BPO industry developments, emerging technologies (e.g., AI, RPA), and client demands to identify opportunities for service innovation.

Qualifications:

Bachelor's degree in Business Administration, Marketing, Sales, or a related field. MBA is a plus. Minimum of [X] years of progressive experience in Business Development or Sales, with a strong focus on the

Business Process Outsourcing (BPO) industry.

Proven track record of consistently meeting or exceeding sales targets and driving significant revenue growth in a B2B sales environment. Deep understanding of BPO service offerings (e.g., Customer Service, Tech Support, F&A, HR, ITES, back-office operations) and the value they bring to clients. Exceptional communication, presentation, and interpersonal skills, with the ability to influence and build rapport at all organizational levels. Strong negotiation and closing skills. Demonstrated ability to think strategically, analyze market data, and identify lucrative business opportunities. Proficiency in CRM software (e.g., Salesforce, HubSpot) and MS Office Suite (Word, Excel, PowerPoint). Self-motivated, results-driven, and able to work independently as well as collaboratively in a fast-paced environment. Willingness to travel as required to meet clients and attend industry events.

Preferred Skills:

Experience selling specific BPO services (e.g., contact center solutions, digital transformation services, back-office automation). Familiarity with specific target markets or geographies. Knowledge of digital transformation trends, automation technologies (RPA, AI), and their application in BPO.

What We Offer:

Competitive salary and a lucrative commission structure based on performance. Opportunity to play a pivotal role in the growth of a leading BPO company. Collaborative and supportive work environment. Professional development and growth opportunities.
Job Types: Full-time, Permanent

Pay: ?14,878.03 - ?62,172.16 per month

Benefits:

Work from home
Schedule:

Evening shift Monday to Friday
Supplemental Pay:

Commission pay
Experience:

Business development: 4 years (Required)
Language:

English (Required)
Work Location: In person