Job Description

Ideal Candidate Profile

Confident, well-groomed, energetic, and active. Strong communication and people-handling skills. Sales-driven with the ability to speak loudly and clearly. Leadership qualities with a strong customer focus. Ability to multitask and work. Presentable, responsible, and community-oriented.

1. Operations Management

Oversee daily operations of the gym and beauty parlour. Ensure studio cleanliness, hygiene, equipment readiness, and facility maintenance. Monitor stock levels and ensure timely procurement. Supervise service delivery and ensure SOPs and checklists are followed. Support smooth workflow across departments.

2. Human Resource Management

Recruit, train, and manage gym and beauty staff. Prepare staff schedules and ensure shift coverage. Conduct staff meetings and daily briefings. Handle staff welfare (PF, ESI, leaves, incentives, attendance). Maintain grooming standards and staff performance evaluations.

3. Customer Experience & Client Relations

Ensure exceptional customer service throughout the client journey. Greet clients warmly and provide personalised assistance. Handle complaints professionally and resolve issues promptly. Maintain client records, membership follow-ups, and renewal tracking. Collect and analyse customer feedback to improve services.

4. Sales & External Relationship Building

Promote studio services to walk-ins, enquiries, and nearby businesses. Visit local cafes, boutiques, tuition centres, and women-centric shops to attract new clients. Distribute brochures, flyers, and promotional materials. Build and maintain relationships with influencers, community members, and local partners. Convert enquiries into confirmed sales (memberships, packages, beauty services). Achieve monthly sales targets set by the management. Engage confidently and actively to increase conversions.

5. Community Building & Marketing Coordination

Plan and manage monthly community events (workshops, fitness demos, beauty talks, women's meetups, etc.). Maintain customer engagement through WhatsApp groups, follow-ups, and reminders. Collect client testimonials (with consent) and support social media promotions. Promote seasonal offers, packages, and referral programs. Execute loyalty programs and membership drives.

6. Business Development Responsibilities

A. Lead Generation & Client Acquisition

Generate new leads through community outreach, referrals, and social media engagement. Convert leads into appointments, memberships, and package sales. Maintain daily/weekly lead and conversion reports.

B. Market Research & Competitor Analysis

Monitor competitor offerings, pricing, promotions, and new trends. Share monthly insights and improvement recommendations. Identify potential market gaps and new service opportunities.

C. Partnerships & Local Networking

Build collaborations with local businesses (schools, colleges, offices, ladies' groups). Arrange tie-ups for bulk packages, workshops, and beauty camps. Maintain ongoing partnerships to generate recurring business.

D. Outreach & Field Marketing

Conduct outdoor activities to promote services in nearby areas. Visit public areas to spread brand awareness confidently. Distribute offers, discount cards, festival promotions, and brochures.

E. Community Engagement & Brand Building

Develop strategies to grow and maintain a strong women's community. Organise monthly campaigns to keep customers active and loyal. Participate in local events, exhibitions, and women-focused gatherings.

F. Reporting & Growth Planning

Prepare weekly and monthly BD reports (sales, leads, outreach activities). Coordinate with the Operations Manager for business expansion plans. Support new service launches and promotional events.

7. Administration & Financial Management

Maintain operational reports (daily, weekly, monthly). Oversee billing, cash handling, and payment processing. Ensure accurate invoicing and proper documentation. Coordinate with management on marketing plans and growth initiatives. Ensure compliance with safety standards and local regulations.
Job Type: Full-time

Work Location: In person