Job Description

Motivated and articulate Business Development Manager - passionate about sales, understands the dynamics of client relationships, and has experience navigating the complete business development lifecycle in the IT services industry. This role requires strong communication skills, strategic thinking, attention to detail, and the ability to collaborate effectively across teams.
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Key Responsibilities

• Manage the complete sales cycle - from lead generation and outreach to proposal creation, contract finalization, and account management.
• Conduct market research, identify new opportunities, and run targeted outbound campaigns to generate a healthy lead pipeline
• Lead client interactions (in-person and virtual) to understand requirements and present tailored IT service solutions.
• Collaborate with internal teams--technical, design, and delivery--to define project scope and ensure alignment.
• Manage RFP responses and prepare high-quality proposals and ensure timely follow-ups that lead to signed work orders.
• Maintain and grow key accounts, regular interaction and coordination with cross-functional teams including development and delivery to ensure strong client relationships and ongoing business opportunities.
• Regular communication and updates to senior management. Track and report on sales performance and contribute to strategic business planning with leadership.

Core Skills and Competencies

• Demonstrated ability to generate new business and meet revenue targets.
• Understanding of sales, business development, and account management in IT services.
• Effective interpersonal and client-facing skills across all stages of the sales cycle.
• Ability to assess client needs and convert them into tailored proposals.
• Proficient in managing contract discussions, closing deals, and handling key accounts.
• Ability to build and sustain long-term client relationships, effectively balancing customer success with internal business goals.
• Strong spoken and written English communication; able to present ideas clearly and confidently. Attention to detail in proposals, documentation and client interactions.
• Familiarity with CRM tools, sales reporting, and performance analysis.

Work Ethic and Collaboration

• Works well independently and collaboratively; knows when to escalate or involve others. Professional, confident, and composed in all interactions.
• Self-driven, with a strong sense of ownership and problem-solving ability.
• Adheres to organizational values, ethics, and process discipline.
• Committed to team and organizational success, with a positive and reliable attitude.

Location: Pune
Brand: Merkle
Time Type: Full time
Contract Type: Permanent